Date Posted: 01/23/2026
Hiring Organization: Rose International
Position Number: 496063
Industry: Software/Financial Services/IT Company
Job Title: Risk Analyst (Call Center)
Job Location: Atlanta, GA, USA, 30308
Work Model: Hybrid
Work Model Details: Hybrid: 3 days/week onsite
Shift: EST hrs.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 31.00
Must Have Skills/Attributes: Banking/Financial, Call Center, Contact Center, Customer Service
Nice To Have Skills/Attributes: SalesForce
Experience Desired: Call center, contact center (3-5+ yrs)
**C2C is not available**
Job Description
Duties:
• We are looking for a talented and experienced Risk Specialist in our Contact Center Team, who has a proven ability to work effectively in a fast-paced and dynamic team environment
• The ideal candidate must have strong problem-solving and decision-making abilities and be able to identify, research, and analyze complex issues
• The candidate must have exceptional time management skills and the ability to work under tight deadlines while prioritizing tasks to meet SLAs
• This role is hybrid, requiring a minimum of 3 days per week on-site
• Flexibility to work overtime, including Saturdays and occasional holidays, is required
• Investigative Resolution: Manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies
• Risk Mitigation & Decisioning: Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
• High-Stakes De-escalation: Serve as a calm, empathetic voice for merchants facing stressful financial holds, turning difficult conversations into professional, resolution-based experiences
• Strategic Documentation: Maintain meticulous records of investigations and actions taken, ensuring all steps meet internal Standard Operating Procedures (SOPs)
• Continuous Improvement: Collaborate with cross-functional teams to report new fraud trends and suggest optimizations for our risk detection tools
Skills:
• 2+ years of experience in a call center setting, focused on areas such as financial risk management, fraud prevention, payments/merchant service processing, banking operations, or fintech
• Strong commitment to customer service and customer empathy
• Demonstrated efficiency and a strong work ethic when handling inbound phone queues
• Excellent prioritization skills to meet Service Level Agreements (SLAs) and performance metrics
• Exceptional analytical and critical thinking abilities, with a keen eye for detail
• Strong organizational skills, capable of managing multiple tasks simultaneously
• High integrity and ethical standards in all work performance
• Effective collaboration and teamwork skills
• Eagerness to learn and adapt to new technologies and processes
• Ability to efficiently navigate multiple systems and tools while assisting merchants in real-time
• Proficiency with G-Suite and other relevant software applications-Experience with Salesforce, LexisNexis, or specialized Fraud platforms
Education:
• Education: A bachelor’s degree in finance, Accounting, Criminal Justice, or Risk Management is highly preferred
• Certified Fraud Examiner (CFE) certification is a plus - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
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