Date Posted: 03/31/2026
Hiring Organization: Rose International
Position Number: 499173
Industry: Software
Job Title: Customer Insights Analyst
Job Location: Toronto, ON, Canada, M5V 3L9
Work Model: Hybrid
Work Model Details: Tuesday, Wednesday
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 50.00
Max Hourly Rate($): 55.60
Must Have Skills/Attributes: CAD, Data Analysis, Qualtrics
Experience Desired: Customer Insights Analyst, oice of Customer data (3+ yrs); Data analysis tools (i.e. Qualtrics) (3 yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
Minimum Education Required: Bachelor's degree
Minimum Qualifications
• 3+ years of proven experience as a Customer Insights Analyst or in a similar role
• Ability to transform Voice of Customer data into actionable insights
• A bachelor's degree in marketing or market research
• Experience with data analysis tools (i.e. Qualtrics)
Ideal Candidate
• You have a customer mindset – you can easily put yourself in the customer’s You have a customer mindset – you can easily put yourself in the customer's shoes and represent their point of view back to other team members
• You understand the value of collaboration – you're able to work with a variety of different team members to create agreement around common goals.
• You crave creative challenges – you see problems as opportunities to solve.
• You bring data to the debate – you love data wrangling and delving into new datasets and understand data-backed set of insights will lead to better recommendations
Description
Top 3 “must haves” on resume:
1. Ability to transform Voice of Customer data into actionable insights
2. Cross-functional team collaboration
3. Creation of actionable, data-driven reports that inform customer experience improvements and strategic decisions
Interview Process: 2 rounds, 1 with peers, 1 with hiring manager
At Client our mission is to deliver outstanding customer experiences. We are looking for a Voice of the Customer Insights Analyst in our quest to uncover insights.
Working within the Customer Insights and Success Experience Team, reporting to the Manager of Customer Insights, you will analyze multiple sources of customer feedback and extract relevant insights to help guide operational improvements and inform strategic decisions. This is a hybrid position.
Responsibilities
• Analyze customer feedback, quantitative and qualitative, to identify trends, anomalies, and opportunities for improvement
• Create actionable, data-driven reports that inform customer experience improvements and strategic decisions
• Organize insights in a compelling manner through reports, written summaries, and data visualizations
• Leverage text analytics and regression analysis when applicable to provide more comprehensive insights
• Deliver compelling presentations to colleagues at all levels including senior leadership
• Collaborate with other teams to identify strategies and programs based on customer feedback
• Stay up to date on industry trends and best practices in customer experience management and mentor colleagues on best practices
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
EMPLOYEE COMMENTS