NEW JOB OPENING
PRIOR AUTHORIZATION & REFERRAL COORDINATOR (HEALTHCARE CALL CENTER)
IN Renton, WA, USA!

 

Date Posted: 10/13/2026
Hiring Organization: Rose International
Position Number: 509092
Industry: Healthcare
Job Title: Prior Authorization & Referral Coordinator (Healthcare Call Center)
Job Location: Renton, WA, USA, 98057
Work Model: Onsite
Shift: 8 AM to 5 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 28.00
Max Hourly Rate($): 33.00
Must Have Skills/Attributes: EPIC, MS Excel, MS Word
Experience Desired:
Call Management, EPIC (3 yrs),
Referral management, healthcare insurance experience is desired (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree

**C2C is not available**

 

Job Description






• Required Level of Education: Highschool Graduate/GED

• Preferred Level of Education: AA or above

• How many years of related experience are you looking for in your ideal candidate?: 3+

• Specific Systems Knowledge Required: Experience in FINESSE/CISCO phone systems, Experience in EPIC, Referral management Systems, Microsoft products including Outlook

• Specific Systems Knowledge Preferred: Experience in utilization management, CMS requirements, and other regulatory guidelines governing prior authorization UM experience preferred.

• Any Required Certifications?: No

• Preferred Certifications: Med Term and/or Anatomy & Physiology certification/credits preferred



• Top Three things Worker will be doing:

• Conduct prior authorization intake by gathering required information from providers and members over the phone and accurately entering details into the EPIC Tapestry UM System.

• Review and communicate prior authorization status information, providing clear and accurate updates to callers while maintaining a high level of customer service.

• Apply detailed processing guidelines to support administrative prior authorization workflows, including reviewing benefits, coverage criteria, and documentation requirements across a variety of request types.



Top Three Skillsets needed:

• Professional communication and phone etiquette with the ability to provide a positive member experience.

• Efficient call handling skills, including the ability to quickly and accurately guide callers through the intake process while maintaining professionalism and customer service standards.

• Strong reading comprehension, with the ability to interpret written information, policies, and documentation accurately and apply it appropriately during call handling.

• Anything else important we need to know to fill your role?: Applicants should be prepared to spent 6+ hours of an 8 hour shift in call management.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

Apply Now

Send me a reminder to complete this application
Apply Now

 

About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.