Date Posted: 09/02/2026
Hiring Organization: Rose International
Position Number: 506771
Industry: Government
Job Title: Customer Service Representative
Job Location: Albany, NY, USA, 12206
Work Model: Onsite
Shift: 7:30AM-5:00PM, M-F
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Administrative Assistant, Customer Service, Data Entry, Receptionist
Experience Desired: Previous experience with data entry or computer-based systems (1 yrs); Experience assisting customers with self-service kiosks (1 yrs); Previous customer service experience, particularly in a government or public-facing environment (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High School or equivalent
Required Skills, Experience, Qualifications and Abilities:
• Ability to greet and assist customers in a professional manner
• Ability to screen and review customer paperwork for completeness
• Ability to manage customers using a queuing system
• Ability to accurately grade vision test results
• Ability to enter vision test results into a computer
• Ability to assist customers with Client’s kiosks
• Ability to take customer photographs for driver's licenses
• Ability to proctor tests
• Basic computer/data-entry skills
• Strong customer service and communication skills
• Ability to follow established Client procedures and instructions accurately
Preferred Skills, Experience, Qualifications and Abilities:
• Previous customer service experience, particularly in a government or public-facing environment
• Previous experience with data entry or computer-based systems
• Experience assisting customers with self-service kiosks
• Experience administering or proctoring tests
Client has an immediate need for temporary help to support Client’s (Motor Vehicles) operations and provide customer service assistance.
Job Duties:
• Greet customers
• Screen customer paperwork
• Manage customers in the queuing system
• Grade vision test results
• Enter passing vision test results into the computer
• Assist customers at Client’s kiosks
• Take customer photos for driver's licenses
• Proctor tests
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
EMPLOYEE COMMENTS