NEW JOB OPENING
RECEPTIONIST-DIRECTORY ASSISTANT
IN Boston, MA, USA!

Description:

Minimum years of experience working as Receptionist/Concierge / front desk reception: 1-3 years

Office based position 5 days a week

Contract to Hire



Role/Purpose:

Our receptionist/concierge is responsible for providing superior customer service to our clients, visitors, and employees.



Principal duties and responsibilities:

• Maintain professional appearance of building lobby and reception area.

• Ensure meeting rooms serviced appropriately prior to meetings/events and assist with large events set up, room reservation, planning, and execution.

• Coordinate with build space manager and ensure liability waivers are signed and recorded before entering the Tech center.

• Receive/ distribute mail and perform shipping functions for facility.

• Function as a liaison between event coordinators, customers, vendors, and visitors.

• Support, manage visitor tours and function as an ambassador to event coordinators.

• Create new access badges (all types) and assist visitors for meetings.

• Ability to demonstrate excitement and pride to be part of the Autodesk team.

• Professionally manages all phone calls and routes callers and answers questions in a timely and courteous manner.

• Manage card key access and/or photo ID system for building and grant access to employees.

• Maintains security requirements by ensuring visitors and contractors sign visitor log and by distributing guest badges.

• Alerts Security or Facilities staff of any disturbances or potentially issues.

• May function as point of contact in case of an emergency or disaster, coordinating with Facilities staff.

• Coordinate taxi service, van service or contracted bus service for large meeting and events.

• Assist with events for company within the Conference Business Center and executive conference room which include room reservation, meeting preparations, and planning.

• Uses company intranet to look up employees’ contact information.

• Communicate with employees on site-specific issues.

• Generate purchase orders using Ariba and manage expense in concur.

• Distributes all outbound mail in time for daily departure by courier or USPS.

• Manages international shipping function and becomes familiar with relevant shipping rules and regulations.

• Manages conference room bookings, loaner equipment (remote controls, adaptors, headphones, etc.) distribution.

• Responsible for corporate transportation program which includes shuttles, Building parking, Garage Parking, and taxi service.



Job Requirements

• Minimum high school diploma or GED

• Multi-tasking skills

• Concierge/Front desk reception experience 1-3 years

• Professional appearance and demeanor

• Energetic and detailed-oriented

• Basic computer knowledge, i.e., MS Word, Excel, SharePoint a Plus

• Customer Service experience

• Organizational: Organization is necessary for someone in this position.

• Problem solving: Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests.

• Recordkeeping: May need to maintain guest records and supervise hotel staff members.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**