NEW JOB OPENING
RECEPTIONIST, DIRECTORY ASSISTANT
IN Denver, CO, USA!

Minimum Education Required: Minimum high school diploma or GED



Job Requirements

• Multi-tasking skills

• Concierge/Front desk reception experience 0-3 years

• Professional appearance and demeanor

• Energetic and detailed-oriented

• Basic computer knowledge, i.e., MS Word, Excel, SharePoint a Plus

• Customer Service experience

• Organizational: Organization is necessary for someone in this position

• Ability to pass a comprehensive background check

• Problem solving: Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests

• Recordkeeping: May need to maintain guest records and supervise hotel staff members



Description

• 5 days/week on-site role. Working hours are 8-5, with an hour lunch break



Top 3 experience “must haves”:

• 1) Customer service is the main requirement for this role

• 2) Ability to triage situations and be flexible with which items take priority based on changing factors

• 3) Basic computer literacy, especially with Outlook (Slack and Teams are bonuses)



Minimum years of experience:

• No experience necessary; talking with the Denver team, three of the current team started in a retail background before being hired as receptionist. While experience would be a “nice to have” looking at candidates with retail/hospitality backgrounds is also an option



Job Description:

• Our receptionist/concierge is responsible for providing superior customer service to our clients, visitors, and employees



Principal Duties and Responsibilities

• Maintain professional appearance of building lobby and reception area

• Ensure meeting rooms serviced appropriately prior to meetings/events and assist with large events set up, room reservation, planning, and execution.

• Receive/ distribute mail and perform shipping functions for facility

• Function as a liaison between event coordinators, customers, vendors, and visitors

• Support, manage visitor tours and function as an ambassador to event coordinators

• Assist visitors for meetings

• Ability to demonstrate excitement and pride to be part of the Client team

• Professionally manages all phone calls and routes callers and answers questions in a timely and courteous manner

• Maintains security requirements by ensuring visitors and contractors sign visitor log and by distributing guest badges

• Alerts Security or Facilities staff of any disturbances or potentially issues

• May function as point of contact in case of an emergency or disaster, coordinating with Facilities staff

• Coordinate taxi service, van service or contracted bus service for large meeting and events

• Uses company intranet to look up employees’ contact information

• Communicate with employees on site-specific issues

• Generate purchase orders using Ariba and manage expense in concur

• Distributes all outbound mail in time for daily departure by courier or USPS. Manages international shipping function and becomes familiar with relevant shipping rules and regulations

• Manages conference room bookings, loaner equipment (remote controls, adaptors, headphones, etc.) distribution

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**