IN Cary, NC, USA!


Date Posted: 03/27/2024
Hiring Organization: Rose International
Position Number: 461227
Job Title: Quality Support Operator
Job Location: Cary, NC, USA, 27511
Work Model: Onsite
Shift: 8:00 AM - 5:00 PM
Employment Type: Temp to Hire
Estimated Duration (In months): 13
Min Hourly Rate($): 23.48
Max Hourly Rate($): 23.48
Must Have Skills/Attributes: MS Excel, MS Word, SAP


Job Description

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

• Knowledge of SAP a plus but not required
• You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• Strong communication skills needed, both verbal and written

Required skills to have for the success of this role.
• Bachelor’s degree or equivalent experience required

This is a role well suited to an ambitious professional, looking for the next step in their career.
As a Quality Support Operator, you will be responsible for:
• Manage internal Customer Service projects to be conducted in time, quality, and cost.
• This position is responsible for facilitating the timely completion of FDA Regulated Updates
• Simultaneously manages multiple Update revisions/projects at any given time.
• Works closely with Product Support Teams/Business Units and Data Management Teams to ensure install base accuracy and data integrity for FDA Compliance Reporting
• Organizes, prepares, mails and tracks FDA Regulated Customer Safety Advisory Notices for all patient safety recalls.
• Ensures proper customer signatures are obtained via electronic tracking and reporting.
• Identifies and executes project’s implementation strategy in accordance with Industry Regulations for timely communication of patient safety recalls.
• Proactively identifies areas of risk with non-compliance to industry regulations for patient safety recalls and non-mandatory updates.
• Manages project milestones to ensure on time completion and identify, with anticipation, actions required to keep them on track.
• Provides status updates and escalations to various levels of management when compliance and on time completion are at risk.
• Provides reports on progress and actions on a regular basis by researching, documenting, and presenting findings.
• Maintains professional and courteous communication with internal and external customers to ensure smooth, clear, concise, and timely communication of all types.
• Ensures labor and travel reimbursements are achieved by monitoring and tracking on time completion.
• This position may suit you best if you are familiar with what is below, and would like to do develop your career with Client
• Able to demonstrate the ability to handle semi-complex to complex projects and determine the critical path to improve timely performance


For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).



About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant


  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.