Date Posted: 02/27/2026
Hiring Organization: Rose International
Position Number: 497673
Industry: Manufacturing
Job Title: Product Service Consultant
Job Location: Peoria, IL, USA, 61629
Work Model: Onsite
Shift: M-F, 8am - 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 32.00
Max Hourly Rate($): 37.00
Must Have Skills/Attributes: Azure, CPI - Continuous Product Improvement, Linux, NPI - New Product Introduction, Project Management, Schematics, SQL Server
Experience Desired: Experience in NPI and CPI processes (3-5 yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
***Role can be in either Peoria, IL, OR Tucson, AZ***
Education Requirements:
- Bachelor’s degree in Computer Science, Mining Engineering or Mechanical Engineering
Required Skills for the Product Service Consultant:
- 3-5 years of experience
- Customer focus, problem solving, technical excellence
- Project management experience.
- Experience supporting technology in an industrial or production environment.
- Experience utilizing Azure, Linux, SQL Server, TCP/IP networking
- Familiar with schematics
- Technical Excellence: Product Support experience. Field experience is a plus, and mining experience will set you apart.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Product Service Consultant Overview:
As Product Service Consultant, you will have a significant impact on overall product quality and customer experience for Company technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems. With an emphasis in project management, internal and external relations.
Responsibilities:
- Support deliverable execution for New Product Introduction and Continuous Product Improvement processes for Technologies offerings.
- Continuous Product Improvement: Evaluate defect in production products
- Advance support for external customer: Audit customer software and hardware configuration to enhance system performance
- New Product Introduction (NPI) projects: Create documentation; Validate form, fit and function of newly developed products
- Continuous Product Improvement: Evaluate defect in production products
- Advance support for internal and external customer: Triage escalations to restore customer production system - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
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