Date Posted: 10/14/2026
Hiring Organization: Rose International
Position Number: 509156
Industry: Professional Services
Job Title: Quality Assurance and Performance Support Specialist
Job Location: Jefferson City, MO, USA, 65109
Work Model: Onsite
Shift: Mon - Fri 8:00 AM - 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 19.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Microsoft Office, Quality Assurance, Training, Verbal Communication, Written Communication
Experience Desired:
Quality assurance monitoring and staff performance evaluation (1 yrs),
Report preparation, performance tracking, and data analysis (1 yrs),
Staff training, procedure development, and process improvement (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
High School Diploma or Equivalent
Required Qualifications/Skills/Experience:
• Performs routine assignments with responsibilities easily learned on the job.
• Acquires job skills and learns applicable policies and procedures to complete routine tasks.
• Reads, understands, and performs assignments within prescribed guidelines.
• Communicates routine information clearly and accurately with internal and external contacts.
Job Duties:
• Evaluate staff members on work quality against project standards, contractual requirements, and performance measures.
• Assist with developing, designing, and recommending strategies to improve performance in the Income Maintenance Mailroom.
• Assist with developing, analyzing, and distributing project reports and performance indicators.
• Assess staff knowledge of processes, policies, and client/contract operations, and develop plans to address training needs.
• Conduct quality assurance monitoring activities, including outgoing mail reviews.
• Assist with monitoring staff performance and ensuring contractual requirements are met.
• Maintain current knowledge of operational policies and procedures, assist in developing new procedures, and update existing procedures as needed.
• Assist in creating and updating staff resource materials, including quick reference guides, matrices, charts, and workflows.
• Conduct staff training sessions.
• Perform other duties as assigned by management. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
EMPLOYEE COMMENTS