NEW JOB OPENING
QUALITY ASSURANCE SPECIALIST - CALL MONITORING & COMPLIANCE
IN Covington, GA, USA!

 

Date Posted: 08/25/2026
Hiring Organization: Rose International
Position Number: 506271
Industry: Medical Equipment & Supplies
Job Title: Quality Assurance Specialist - Call Monitoring & Compliance
Job Location: Covington, GA, USA, 30014
Work Model: Onsite
Shift: Monday-Friday, 7:30 AM-4:30 PM CT (Hybrid only Friday)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 19.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Audit, Data Analysis, Quality Assurance
Experience Desired: Quality assurance or similar role. (2+ yrs); Experience evaluating performance using scorecards (2+ yrs); Proficiency in MS Office and quality monitoring tools. (2 yrs)
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
***Only qualified Quality Assurance candidates located near the Covington, Georgia area will be considered due to the position requiring an onsite presence***



Preferred Education

* Bachelor’s degree in Business Quality Management or related field preferred



Required Experience

* 2+ years of experience in quality assurance or a similar role

* Experience in quality assurance auditing or call and chat monitoring

* Experience evaluating performance using scorecards

* Experience with data tracking, reporting, and feedback delivery

* Knowledge of regulatory compliance standards and best practices



Tech Skills

* Microsoft Office

* MS Forms

* Quality monitoring tools

* Quality metrics and reporting

* Data tracking and analysis

* QA documentation



Soft Skills

* Strong analytical and problem-solving skills

* Excellent communication and interpersonal skills

* Attention to detail

* Coaching and feedback

* Time management

* Collaboration

* Adaptability

* Accountability

* Customer focus

* Continuous improvement



Responsibilities

* Monitor and evaluate interactions for adherence to quality standards

* Perform quality assurance evaluations using MS Forms

* Develop and implement quality assurance processes and guidelines

* Track and report quality results and metrics

* Communicate evaluation outcomes and provide feedback and coaching

* Maintain QA documentation and support quality reporting

* Collaborate with training teams and management to address performance gaps

* Prepare and present detailed quality reports to management and stakeholders

* Identify opportunities for process improvement and recommend actionable solutions

* Ensure compliance with established quality standards and regulatory requirements

* Review large volumes of data and interactions and communicate findings effectively

* Manage multiple priorities while maintaining accuracy and consistency in a high volume environment

* Support quality practices and process improvements across QTC NA operations

* Contribute to improved customer satisfaction compliance metrics and operational efficiency

* Assignment may be extended based on business needs

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

EMPLOYEE COMMENTS

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