Date Posted: 05/20/2026
Hiring Organization: Rose International
Position Number: 501548
Industry: Medical Equipment & Supplies
Job Title: Quality Assurance Specialist
Job Location: Tempe, AZ, USA, 85281
Work Model: Hybrid
Work Model Details: This will be a hybrid role, requiring 4 days in of
Shift: 7:30am - 4:30pm AZ time
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 19.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Communications, Quality Assurance, SAP
Experience Desired: Experience in quality assurance or similar role (2+ yrs); Proficiency in Excel Windows 10 and Microsoft 365 Outlook (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Only qualified Quality Assurance specialist candidates located near the Tempe AZ area to be considered due to the position requiring an onsite presence 4 days in office and 1 day remote
Education
• Bachelor’s Degree (BS) in Business Quality Management or related field preferred
Required Experience
• 2+ years of experience in quality assurance or similar role
• Prior quality assurance auditing or call/chat monitoring experience
• Experience evaluating performance against standards or scorecards
• Experience providing feedback or coaching to employees
• Ability to manage high volumes of work with accuracy and consistency
Technical Skills
• Proficiency in Excel Windows 10 and Microsoft 365 Outlook
• Experience with Microsoft Forms PowerPoint and data tracking/reporting
• Proficiency with quality monitoring tools
Soft Skills
• Attention to detail
• Communication skills
• Coaching and feedback delivery
• Time management and self starter mentality
• Collaboration
• Analytical thinking
• Adaptability
• Accountability
• Strong analytical and problem-solving skills
• Excellent interpersonal skills
Preferred Technical Skills
• Experience with SAP JDE and i5
• HighRadius experience is a plus
• Knowledge of regulatory compliance standards and best practices
Preferred Experience
• Exposure to process improvement or documentation practices
Responsibilities
• Complete QA evaluations using MS Forms
• Track results in the QA tracker
• Communicate outcomes to agents and supervisors
• Respond to questions and feedback related to evaluations
• Update weekly QA metrics
• Hold feedback sessions for agents below target
• Support QA documentation and continuous improvement practices
• Monitor and evaluate interactions for adherence to quality standards
• Collaborate with training teams and management to address performance gaps
• Prepare detailed quality reports
• Identify opportunities for process improvement
Public Notes
• Hybrid role requiring 4 days onsite
• Monday through Friday schedule 7:30 AM – 4:30 PM AZ time
• High volume workload requiring accuracy and consistency
• Extension possible based on business need
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
EMPLOYEE COMMENTS