NEW JOB OPENING
DTICKETS TICKET ADMINISTRATION CONTRACTOR
IN Morristown, NJ, USA!

Qualifications

• Proficiency in Microsoft Office applications.

• Availability to work nights and weekends based on event schedules.

• Bachelor’s degree with a minimum of five years of experience in an operations or customer service environment.

• Hospitality-related experience strongly preferred.

• Strong written and verbal communication skills, adaptability, active listening, and critical thinking abilities.



Role Summary

The DTickets Ticket Administration Contractor provides operational, administrative, and project support for DTickets portfolio management. This role is responsible for inbox management, Ticket Manager operations, reconciliation support, communications, and cross-functional coordination to ensure timely and accurate ticketing services for clients and internal stakeholders. This is a virtual work environment with occasional local office visits if needed.



Key Responsibilities – Ticketing Operations & Inbox Management

• Manage the DTickets shared inbox by categorizing inquiries, responding to general questions, and troubleshooting Ticket Manager-related issues.

• Escalate critical or time-sensitive communications to Ticket Admins, Supervisors, or Managers as appropriate.

• Ensure timely responses for urgent requests, particularly those within 48 hours of an event date.

• Maintain mailbox ownership and ensure functionality and continuity of service.



Ticket Manager Administration

• Monitor Ticket Manager for new orders and take action in accordance with approval protocols, including initiating payment communications for personal purchases.

• Support Ticket Admins and clients by resolving system issues using proxy or administrative access.

• Input, manage, and maintain ticket inventory for assigned markets and portfolios aligned with seasonal event volume.

• Coordinate ticket distribution and related components such as parking and catering when required.



Reconciliation & Financial Support

• Support reconciliation processes for season tickets, VIP purchases, and personal purchases, including missing credit card charge reporting.

• Monitor priority financial communications such as PayIt delays or charge discrepancies for assigned portfolios.

• Communicate submission-period updates to US and USI Finance teams and escalate issues as needed.

• Prepare reconciliation documentation including Excel reports with multiple WBS code breakdowns.

• Manage workload priorities based on reporting deadlines.



Communications, Documentation & Projects

• Support projects using Microsoft Excel, Word, PowerPoint, and Teams.

• Create and review outgoing communications to ensure formatting and quality standards are met.

• Maintain Teams portfolio folders and ensure documentation is current and accessible.

• Guide requesters on proper completion of post-event survey communications.



Coverage & Operational Continuity

• Provide portfolio coverage during PTO or leave of absence.

• Send weekly communications and reconciliation notices.

• Coordinate personal payment communications and late ticket purchases.

• Manage Ticket Manager inventory updates and marketplace postings.



Feedback, Issue Resolution & Leadership Support

• Collect and summarize user feedback and troubleshoot application issues.

• Support project planning, execution, and risk mitigation.

• Provide regular project status updates to stakeholders.

• Perform ad hoc duties as business needs require.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**