Date Posted: 09/22/2023
Hiring Organization: Rose International
Position Number: 450766
Job Title: Customer Program Manager
Job Location: Kansas City, MO, USA, 64108
Employment Type: Temporary
Estimated Duration (In months): 9
Min Hourly Rate($): 70.00
Max Hourly Rate($): 77.00
Must Have Skills/Attributes: Change Management, Cisco, Deployment, PMP, Program management, Telco
Job Description
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Descriptions:
Customer Program Manager
• Lead programs which consist of multiple projects (led by Project Managers); projects within the program may share dependencies, and delivery of the overall program will enable realization of benefits across the program and achieve customer value.
• Provide vision, strategy, governance and business objective alignment.
• Responsible for program metric tracking and managing financials and profitability.
• Provide leadership and hold the customer and program team accountable to deliver programs ontime, within budget, with high quality while achieving customer satisfaction.
• Perform overall program-level planning, resource management, stakeholder engagement, communications planning and oversight of interdependent projects ensuring smooth transition to Operations.
• Act as a mentor and first point of escalation to Project Managers
• Identify opportunities for additional business, provide input to presales evaluation, requirements gathering, and renewals.
• Identify risk, issues and develop risk response strategy at the program level.
• Lead the execution of contract Change Management process at the program level.
• Manage partner/subcontractor delivery and commercials.
• Contribute to Client Program Manager Role Community by sharing lessons learned and best practices, and involvement in strategic initiatives.
Role Specific Responsibilities:
• Leader and first point of escalation to program teams
• Identify cross-program risk, issues and risk response strategy; ensure Change Management execution to ensure delivery and contract alignment for program duration.
• Serve as a mentor and leader to Project Managers
• Ensure program remains in alignment with organizational strategic objectives and that program benefits are realized.
• Responsible for program profitability and maintaining program financial reports.
• Drive collaboration with Sales and Business Development roles
Scope:
• Typically focused on one (1) medium sized, complex customer program
• Serve as Service Transition Lead within the presale’s environment, when required.
Complexity:
• Medium to large sized program(s) with moderate to high risk
• Solution requires cross-functional team collaboration; multiple inter-dependencies, and the solution is not clearly defined.
Expertise:
• College/University degree or equivalent plus 10+ years related experience in a project management environment in comparable industry; ideally (not required) in an IT/Telco centric organization.
Project Specifics:
Minimum Qualifications:
• Reside in Kansas City with weekly onsite presence to major customer.
• Multi-Site Large-Scale Program Management experience in the deployment of groundbreaking, multi-vendor technologies in a highly sophisticated commercial environment.
• Demonstrates a broad business knowledge of Client products, services and technology in addition to a proficiency in engagement delivery frameworks, protocols, industry and Client methods/tools for organizing, structuring and executing service delivery.
• Provides advice and insight to customer and internal teams on portfolio delivery expansion and potential renewal/upsell opportunities as input to overall account strategy.
• Validated leadership skills and experience working with large project teams and strategic account teams.
• Strong executive-facing communications skills, including written, verbal, and presentation.
• Ability to work with finance to forecast revenue and cost, good understanding of revenue recognition process.
• Demonstrates a good understanding of the Sales & Delivery lifecycle, including risk assessment and scoping.
• Demonstrates a good understanding of the legal issues & practical issues surrounding Statements of Work (SOWs) and Change Requests
• Consistent track record of sophisticated negotiation and presentation skills
• Evaluates project results for near and long-term, business process improvements and additional potential product and/or services sales.
• Strong Influencing skills, which include building consensus, conflict resolution, and negotiation skills.
• Ability to lead and run matrix teams.
• Proven ability to lead, run and support delivery teams, coordinate activities, innovate and seek continuous improvement on delivery quality and standards, provide critical thinking to challenge and drive successful, customer-needs-obsessed solutions.
• Professional PM training and certification (PMP) or equivalent is strongly preferred.
• Training, experience and certification in Agile methodology is strongly preferred.
• Good experience with Microsoft Project and ability to manage projects w/ this tool.
Strengths:
• Ability to balance multiple large- scale and critical tasks.
• Financial management and reporting in a large project or program, including revenue & cost forecasting.
• Partner services delivery model experience
• Ability to work independently at customer site.
• Services "solution selling" skills.
• Ability to control multiple project managers in the delivery cycle.
• Ability to thrive in a high stress, fast paced environment.
• Excellent Customer Relationship skills
• Strong oral & written communications skills
• Driver, collaborator, "do what it takes" demeanor.
• Direct project staff including project engineers, vendors, partners or subcontractors as need to ensure successful delivery.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
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