***Only qualified Analytic Project Manager candidates located near Dallas, TX to be considered due to the position requiring an onsite presence. ***
Required Qualifications / Experience
• Demonstrated experience producing executive-ready narratives, dashboards/readouts, and decision memos for senior leadership audiences.
• Experience operating within large, matrixed programs and collaborating across product, engineering, operations, customer care, finance, and data teams without direct authority.
• Telecom BSS fluency across domains such as billing, ordering, provisioning, product catalog, customer care, and rating/charging (depth can vary; must be conversationally fluent).
• Migration program experience (e.g., cutover readiness, cohort/wave execution, defect triage, risk/issue logs, runbooks).
• Strong operational metrics instincts: understands leading/lagging indicators (e.g., order fallout, provisioning success, billing accuracy, call drivers, backlog aging).
• Excellent writing skills: 1-pagers, weekly status narratives, and pre-reads that stand alone without additional explanation.
• High resilience and professionalism: calm under pressure, reliable delivery under tight timelines, and strong quality judgment.
Preferred / Nice-to-Have Qualifications
• Power BI and/or Tableau hands-on build experience (not required, but beneficial).
• Modern data stack experience (Databricks, SQL, notebooks, Delta concepts; jobs/workflows).
• Experience with Databricks Genie or similar governed natural-language analytics experiences.
• Practical GenAI usage for reporting workflows
Key Responsibilities
• Produce a consistent executive reporting cadence (weekly status, SteerCo/MBR/QBR packs, pre-reads) with a clear “what’s true / what’s changing / what we need” storyline.
• Create decision-support materials: frame options, tradeoffs, recommendations, and consequences of delay.
• Connect customer experience, operational health, and delivery risk into a single coherent migration health narrative.
• Enable executive presenters by preparing briefing packs, speaker notes, key messages, “if-asked” backup detail, and anticipated Q&A.
• Partner with BI developers to shape executive dashboards (Power BI/Tableau), ensuring clarity, usability, and story-driven design; ability to build visualizations is a plus.
• Define and govern KPIs (including R/Y/G thresholds) and maintain a metric glossary to prevent multiple versions of the truth.
• Drive strong dashboard interpretation and impact callouts, e.g.,
• Off track: what it means for readiness/customer experience
• Delayed: downstream impact to cutover dates, volumes, and operational load
• At risk: leading indicators and mitigation path
• Document and maintain data sources, definitions, refresh cadence, transformations, and lineage; clearly communicate what’s in/out of scope for reported metrics.
• Validate data quality via anomaly detection, reconciliation checks, and transparent documentation of assumptions/limitations.
• Run cross-team intake and validation cycles: gather inputs from contributing teams, reconcile conflicts, and iterate quickly as conditions change.
• Navigate stakeholder feedback with strong judgment and political EQ—incorporate feedback when appropriate and clearly explain when/why inputs will not be actioned (scope, data validity, timing, decision rights).
• Convert conflicting opinions into a prioritized set of issues/risks with owners, dates, next actions—avoiding unproductive churn.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
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