NEW JOB OPENING
SERVICE DELIVERY COORDINATOR
IN CARROLLTON, TX, USA!

 

Date Posted: 10/07/2026
Hiring Organization: Rose International
Position Number: 508805
Industry: Manufacturing
Job Title: Service Delivery Coordinator
Job Location: Carrollton, TX, USA, 75006
Work Model: Hybrid
Work Model Details: Hybrid (3 days onsite)
Shift: (8 am - 5 pm) (Mon-Fri)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 35.00
Max Hourly Rate($): 40.00
Must Have Skills/Attributes: Customer Service, Microsoft Office, Order Management, Scheduling, Tableau
Experience Desired:
Strong interpersonal skill including the ability to manage in highly charged situations internally a (1+ yrs),
Working knowledge of HVAC, Building Automation Systems (BAS), and/or Security and Access Control systems (3+ yrs),
Experience including customer intake, scheduling, resource coordination, material procurement, and communication (1+ yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education:
• High School or equivalent

Required Experience:
• Familiarity and a general understanding of the systems we support and the components within
• Strong interpersonal skill including the ability to manage in highly charged situations internally and externally?
• Exceptional communication skills - verbal and written
• Commitment to excellent customer service?
• Best in class organizational skills
• Ability to manage and prioritize multiple responsibilities simultaneously
• Shape Expectations & Outcomes
• Complete and accurate Customer Service Request Intake
• Response time
• Accuracy of work order creation
• Prioritization Material Ordering
• Coordination of supplemental labor, subcontractors, outside service providers, etc. Planning and Scheduling
• Multitasking multiple work streams at one time.
• This will be for several different locations and workloads within those locations.
• This role is not to run meetings but rather to run programs at the same time.
• The ability to predict next steps and ask about next steps to proactively act on these multiple workloads.
• This person must have experience driving and not simply monitoring projects or making calls. This person must engage others, anticipate issues, anticipate priorities and constantly be reprioritizing their day and actions of others based on new inputs of what is urgent, behind, has a deadline, or affects other’s ability to complete their projects pieces.
• This person will be the hub and will have to drive traffic.
• Follow through and strong oversight along with well-organized processes that are agile for the reprioritizing mentioned in the last skill.

Preferred Experience:
• Strong Experience with Microsoft Office
• Virtual (PC Based) Call Systems (Genesys system preferred)
• Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)
• Tableau (user level)
• Microsoft Dynamics (Preferred)

Position Overview:
The Service Delivery Manager (SDM) serves as the primary coordinator for service and project delivery activities, including customer intake, scheduling, resource coordination, material procurement, and communication with customers, technicians, and internal stakeholders. This role is best aligned with a Service Project Coordinator position, with responsibilities that include project tracking, schedule management, documentation, and support of delivery-related activities. The ideal candidate will have experience in coordinating service operations and a working knowledge of HVAC, Building Automation Systems (BAS), and/or Security and Access Control systems. Strong organizational, communication, and multitasking skills are essential, along with the ability to support multiple projects and service requests in a fast-paced environment.

Job Responsibilities:
• Customer Service Request Intake
• Planning and preparation for core service execution teams
• Ownership of all coordination for core service delivery
• Work Order Creation and lifecycle management
• Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
• Direct support of our customers?
• Operational excellence and world class service delivery??
• Service Delivery Planning for all core service types
• Service Agreements
• Reactive work orders
• Quoted Service
• Relationship Development With execution/action teams
• Coordination of internal and external teams and subcontractors in a rapid response business environment
• Networking internally and externally

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

EMPLOYEE COMMENTS

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