Date Posted: 06/03/2026
Hiring Organization: Rose International
Position Number: 502287
Industry: Manufacturing
Job Title: Service Delivery Manager
Job Location: Carrollton, TX, USA, 75006
Work Model: Hybrid
Work Model Details: 3 days in the office 2 days work from home.
Shift: 08:00 am - 05:00 pm (Mon- Fri)
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 35.00
Max Hourly Rate($): 40.00
Must Have Skills/Attributes: Customer Service, Microsoft Dynamics 365, Project Management, Tableau
Experience Desired: Exeperience in service delivery environment (3+ yrs); Tableau experience (user level) (3 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High School or equivalent
Required Experience:
• Commitment to excellent customer service
• Strong Experience with Microsoft Office
• Tableau (user level)
• Best in class organizational skills
• Ability to manage and prioritize multiple responsibilities simultaneously
• Shape Expectations & Outcomes
• Complete and accurate Customer Service Request Intake
• Response time
• Accuracy of work order creation
• Prioritization Material Ordering
• Coordination of supplemental labor, subcontractors, outside service providers, etc. Planning and Scheduling
• Familiarity and a general understanding of the systems we support and the components within
• Strong interpersonal skill including the ability to manage in highly charged situations internally and externally.
• Exceptional communication skills - verbal and written.
• Multitasking multiple work streams at one time.
Preferred Experience:
• Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)
• Virtual (PC Based) Call Systems (Genesys system preferred)
• Microsoft Dynamics (Preferred)
Job Responsibilities:
• Service Delivery Manager (SDM) is the responsible/conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities.
• This position is equivalent to a Service Project Manager position.
• This is a Critical Path and high accountability role and demands a highly committed and dynamic individual.
• Customer Service Request Intake
• Planning and preparation for core service execution teams
• Ownership of all coordination for core service delivery
• Work Order Creation and lifecycle management
• Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
• Direct support of our customers
• Operational excellence and world class service delivery
• Service Delivery Planning? for all core service types
• Service Agreements
• Reactive work orders
• Quoted Service
• Relationship Development with execution/action teams
• Coordination of internal and external teams and subcontractors in a rapid response business environment
• Networking internally and externally
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
EMPLOYEE COMMENTS