Date Posted: 12/24/2025
Hiring Organization: Rose International
Position Number: 494958
Industry: Manufacturing
Job Title: Service Project Manager
Job Location: Cary, NC, USA, 27511
Work Model: Hybrid
Work Model Details: 3 days onsite, 2 days remote
Shift: 8:00-17:00
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 30.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Customer Service, Phone Support, Problem Management, Project Management, Technical Support, Troubleshooting
Experience Desired: Digital skill set (comfortable with technology, online services). (3-5 yrs); Customer-facing communication (written and verbal) (3-5 yrs); Experience in customer success, technical support, onboarding, or sales engineering roles (3-5 yrs)
Required Minimum Education: Associate’s Degree
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Education:
• Preferably Associate or Bachelor’s degree
Required Experience, Knowledge & Skills:
• 2+ years in customer success, technical support, onboarding, or sales engineering roles
• Proven ability to explain technical concepts to non-technical users in a clear, patient, and confident manner.
• Hands-on experience troubleshooting web applications (browsers, cookies, cache, SSO, MFA, permissions, etc.)
• Comfortable delivering live product demos and training sessions over video conferencing tools.
• Excellent written and verbal communication skills — you will write customer emails and lightweight documentation daily
• Strong organizational skills and attention to detail; able to manage 20–30 customer interactions per day while maintaining quality
• Digital skill set (comfortable with technology, online services)
• Customer-facing communication (written and verbal)
• Ability to lead small product demos
Nice-to-Have:
• SAP experience, SAAS or e-commerce/marketing background, interest in healthcare
Position Summary:
• We are seeking a customer-focused, tech-savvy professional to join our team on a temporary basis to drive successful adoption of our customer-facing digital platforms — primarily our next-generation customer portal and our existing e-commerce parts-ordering platform.
• This role will act as the frontline “digital concierge” for new and existing customers, removing registration and access friction, delivering live demos, and representing all online services with professionalism and enthusiasm.
Key Responsibilities:
• Proactively reach out to customers (via phone, email, and video calls) who have started but not completed registration on our customer portal or the e-commerce platform.
• Troubleshoot and resolve registration, login, and browser-related issues in real time.
• Conduct 1:1 and small-group live demos of our customer portal and the e-commerce platform (via Teams, or similar).
• Guide customers through initial setup, account configuration, and first-time part ordering or service requests.
• Document common obstacles and feedback; collaborate with product, engineering, and support teams to eliminate recurring issues.
• Create and maintain lightweight self-help resources (short video tutorials, FAQ updates, step-by-step guides) based on real customer pain points.
• Serve as the “voice of the customer” for our customer portal during and synching with the team.
• Track and report key onboarding metrics (registration completion rate, time-to-first-order, demo-to-activation rate, OSAT from supported customers).
Key Attributes:
• Empathetic problem-solver who genuinely enjoys helping people succeed with new technology.
• Self-starter who thrives in a fast-moving, ambiguous environment (this is a brand-new platform rollout).
• Team player willing to jump on whatever is needed to make the customer experience excellent. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
EMPLOYEE COMMENTS