NEW JOB OPENING
PROGRAM COORDINATOR (CUSTOMER SUCCESS & SMALL BUSINESS PROGRAMS)
IN Remote, USA!

Remote (candidates local to San Diego (SD) or Atlanta (ATL) are preferred, as occasional travel is required)



Required Skills

1. Program Management

• 3–5 years of program management or project coordination experience

• Experience coordinating multiple activities, timelines, and stakeholders

• Event planning and logistics coordination



2. Google Workspace (G-Suite) 3–5+ years

• Proficiency with Google Sheets, Docs, Slides, and Calendar

• Ability to organize program data, maintain trackers, and prepare reports



3. Customer Service & Communication 3–5+ years

• Strong written communication skills, particularly customer-facing emails

• Experience managing customer inquiries, follow-ups, and survey communications

• Ability to coordinate effectively with small-business customers and internal teams



Preferred Skills:

• Strong data analysis skills to track small-business customer data and identify which products customers use

• Experience managing monthly customer surveys and analyzing feedback to understand customer needs and product adoption



Duties:

• Typically responsible for any large project, such as a marketing initiative or the development of a new product, being pursued by a company

• Commonly take on more than one project at once and occasionally work underneath a project manager

• May be required to maintain the calendar and schedule of their manager, and important tasks include planning the project, delegating responsibilities, assigning budgets and schedules, overseeing meetings, and ensuring that all projects are completed within deadlines

• Serve as liaisons between the employees and anyone involved in the project, such as executives and stakeholders

• May also be required to set up all travel plans, schedule meetings, file expense reports, and allocate resources between different departments

• Must be well-organized, capable of working under pressure, and able to multitask, and attention to detail and a patient demeanor are also important

• Coordinate activities and resources for projects that impact multiple departments or for multiple projects

• Maintain project manager's calendar

• Coordinate meetings, including travel arrangements and expense reports

• Develop and maintain detailed project schedules, including all administrative tasks and sites involved in the project

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**