Date Posted: 10/28/2026
Hiring Organization: Rose International
Position Number: 509927
Industry: Government/Staffing
Job Title: IT Project Coordinator Call Center Technology & Project Management
Job Location: Lansing, MI, USA, 48933
Work Model: Hybrid
Work Model Details: Hybrid schedule 2 days onsite/week
Shift: 8:00AM-5:00PM, Mon-Fri
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 25.00
Max Hourly Rate($): 27.00
Must Have Skills/Attributes: Call Center, Project Coordinator, Project Management
Experience Desired:
Working experience as a Project Coordinator (2 yrs),
Clear and concise written and verbal communication is crucial to success and productivity in this role (2 yrs),
Prior experience with Call Center Technologies and Call Center Support (2 yrs),
Previous CX1 experience (1 yrs)
Required Minimum Education: Associate’s Degree
Preferred Certifications/Licenses: PM certifications
**C2C is not available**
Job Description
REQUIRED EDUCATION:
• Associates degree required
PREFERRED CERTIFICATIONS:
• PM certification
REQUIRED SKILLS/ EXPERIENCE:
• 2+ years working as a Project Coordinator
• Clear and concise written and verbal communication is crucial to success and productivity in this role
PREFERRED EXPERIENCE:
• Prior experience with Call Center Technologies and Call Center Support is preferred
• Previous CX1 experience is highly desired
ABOUT THE ROLE: The candidate must be comfortable working in a fast paced, multi-project deployment environment supporting other Project Managers in a hybrid workforce (combination of on-site and remote work) Applicants should possess exceptional communication and follow up skills along with experience in formal IT project management practices.
DUTIES/ RESPONSIBILITIES:
Basic Duties – Assist Project Managers with the following:
• Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets
• Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members
• Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks
• Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the project sponsors, project team members, and project managers Responsible for providing leadership and fostering collaborative participation between the technical and business teams by obtaining consensus and gaining commitment
• Responsible for working with the project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle:
o Project Charter - Project Schedule – Project Budget - Communication Plan
• Project Status Report - Risk and Issue Management Plans – Change Requests - Project Closedown Summary
• Responsible for ensuring the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle
• Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated
• Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status
• Responsible for understanding the project benefits and the impact of change requests to the benefits business cases
• Responsible for ensuring related project artifacts are updated accordingly
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
EMPLOYEE COMMENTS