Date Posted: 07/29/2026
Hiring Organization: Rose International
Position Number: 504897
Industry: Software/Financial Services/IT Company
Job Title: Project Coordinator
Job Location: Atlanta, GA, USA, 30308
Work Model: Hybrid
Work Model Details: Hybrid, in-office once a month
Shift: Standard Business Hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 30.00
Max Hourly Rate($): 37.00
Must Have Skills/Attributes: Project Coordinator, Project Management, Reporting
Experience Desired: Experience in program or project management, operations, and/or community engagement (3-5 yrs); Familiarity with Client products, small business operations, or fintech is a plus (3+ yrs); Product support or product onboarding (3+ yrs)
**C2C is not available**
Job Description
Location: Remote; must be close to any of these locations: Atlanta, GA, San Diego, CA or Woodland Hills, CA
Required Skills:
• 3–5 years of experience in program or project management, operations, and/or community engagement
• Product support or product onboarding (3+ years)
• Strong technical and data aptitude, with the ability to quickly learn new tools and processes
• Advanced proficiency in Google Sheets and Slides, including building trackers, dashboards, and reporting from multiple data sources
• Strong customer service skills, with experience troubleshooting directly with end users or clients
• Excellent organizational and communication skills, with the ability to manage multiple priorities in a fast-paced environment
• Experience in a matrixed or cross-functional organization
Preferred Skills:
• Familiarity with Client products, small business operations, or fintech is a plus (3+ years)
Job overview
• Client is committed to powering prosperity around the world for consumers, small businesses, and the self-employed through its ecosystem of innovative financial management solutions.
• As part of the Customer Success team, and reporting to the Program Lead, the IDEAS Program Coordinator plays a critical role in the execution and operational success of the Client IDEAS (Invest, Develop, Empower, Accelerate, Scale) program.
• Client IDEAS is a year-long small business accelerator designed to help local entrepreneurs grow and scale their businesses. The program combines Client AI-driven platform and expert network with the deep, on-the-ground expertise of trusted community partners. IDEAS provides selected entrepreneurs with free access to Client core products—including Mailchimp, QuickBooks, and TurboTax—along with one-on-one support from Client experts and personalized coaching from partner organizations.
• The IDEAS Program Coordinator is responsible for managing the day-to-day operations, product provisioning, data and reporting, and internal coordination required to successfully deliver this complex, high-touch accelerator. This role is especially critical during the program's recruitment and onboarding period, when newly recruited businesses need to be fully set up on Client products ahead of the program's official launch.
• This is a challenging and rewarding opportunity for a program coordinator who thrives in a matrixed environment, excels at operational execution, and is passionate about social impact and community engagement.
Duties:
Product Provisioning & Technical Operations
• Support the QuickBooks Online setup and cleanup process, including supportability, access issues, and escalations
• Support resolution of product carryover issues between cohorts, including extensions for former cohort members
• Help develop and improve the system for product provisioning for future IDEAS cohorts
Data & Reporting
• Build and own the program's monthly reporting process, consolidating dashboards, partner metrics, and KPIs into a single recurring report
• Maintain trackers and dashboards using Google Sheets and Slides
• Develop self-serve resources (FAQs, setup guides, walkthrough videos) to reduce recurring support needs
• Escalate technical/product questions directly; route non-technical participant questions to the appropriate teammate
Participant Support
• Manage incoming participant queries across all channels — the shared inbox and questions posted on the community platform
• Serve as a front-line point of contact for participant questions, escalating technical issues appropriately and routing others to the right teammate
• Troubleshoot technical setup issues directly with participants
Program Operations & Cross-Functional Collaboration
• Partner with program leadership on day-to-day operations, documentation, and internal coordination
• Support workshop logistics and materials preparation
• Build and maintain relationships with internal stakeholders across product, support, and operations to keep the program running smo - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
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