Date Posted: 01/26/2026
Hiring Organization: Rose International
Position Number: 496144
Industry: Education
Job Title: Support Coordinator
Job Location: Newport Beach, CA, USA, 92660
Work Model: Onsite
Shift: 8:00-4:30/8:30-5:00
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 26.00
Max Hourly Rate($): 26.00
Must Have Skills/Attributes: Billing, Customer Service, HIPAA
Experience Desired: customer service, patient scheduling, and referral processing Experience (3-5 yrs); medical office insurance billing, registration, or admitting. (3-5 yrs); Microsoft Outlook, word processing GE Centricity, Cerner, PBAR (3-5 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Education:
• High school diploma or equivalent
Preferred Education:
• Bachelor’s degree in a related field.
Minimum Qualifications:
• Proven excellence in customer service, patient scheduling, and referral processing Experience in hospital or medical office insurance billing, registration, or admitting.
• Demonstrated knowledge of medical terminology Computer proficiency: Microsoft Outlook, word processing, and navigation of hospital scheduling/registration systems (GE Centricity, Cerner, PBAR preferred).
• Outstanding communication skills; fluent in reading, writing, and speaking English Strong organizational skills.
• Flexibility, and ability to work both independently and in a collaborative, fast-paced environment In-depth understanding of major medical insurance plans and government health programs
Preferred Qualifications:
• 5-7 years’ experience in administrative or customer service roles in a medical office, preferably ambulatory care.
• Certified Medical Assistant (CMA), Medical Billing and Coding Certificate Bilingual language skills (Mandarin, Cantonese, or Spanish).
Description:
The Support Coordinator III is a senior administrative role responsible for ensuring smooth day-to-day operations in a busy ambulatory clinic. This role prioritizes patient-centered customer service, efficient scheduling, coordination of care, and timely handling of referrals, billing, and documentation. The Support Coordinator III also plays a key role in onboarding, training, and supporting continuous quality improvement initiatives within the clinic.
Key Responsibilities:
• Enter patient and referral information accurately and thoroughly in electronic systems Process new referrals.
• Gather necessary documentation, and coordinate with physicians and care teams Schedule patient visits, surgeries, labs, and procedures.
• Coordinate diagnostic testing and pre-authorization Respond to inquiries, emails, and voicemails promptly and professionally.
• Greet and assist patients and caregivers, conducting benefit verification and financial risk assessments Resolve complex customer service issues.
• Provide support to less experienced staff Uphold HIPAA and clinic policies to protect patient confidentiality.
• Act as liaison between clinic, patients, physicians, and hospital departments Onboard and train new hires and assist with quality assurance, data collection, and process improvement initiatives
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
EMPLOYEE COMMENTS