Date Posted: 09/14/2026
Hiring Organization: Rose International
Position Number: 507453
Industry: Software/Financial Services/IT Company
Job Title: Senior Program Manager - Customer Advisory & Executive Programs
Job Location: Remote, USA
Work Model: Remote
Shift: Willing to work PST hrs.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 90.00
Max Hourly Rate($): 100.00
Must Have Skills/Attributes: Communications, Event Planning, Google Docs/Sheet/Slide, MS Office, Program management, Slack
Experience Desired: Program, event, or engagement management, ideally including customer advisory boards (7+ yrs); Strong executive presence and communication (5+ yrs); Excellent stakeholder management across product, marketing, and external members simultaneously. (5+ yrs); Fluency in Google Workspace (Docs, Slides, Sheets), Microsoft Office, and Slack (7+ yrs)
**C2C is not available**
Job Description
Required Skills:
• 7+ years of program, event, or engagement management, ideally including customer advisory boards, partner councils, or executive programs
• A track record of owning complex, multi-workstream programs end to end and delivering with limited direction
• Strong executive presence and communication: you can produce clean, concise, executive-ready docs and decks and hold the room with senior leaders and external partners
• Excellent stakeholder management across product, marketing, and external members simultaneously
• Event production experience, including multi-day, in-person events with senior audiences
• Fluency in Google Workspace (Docs, Slides, Sheets), Microsoft Office, and Slack; comfort building and maintaining trackers, briefs, and agendas
• Sound judgment and discretion handling confidential and NDA-protected material
Preferred Skills:
• Familiarity with the accounting profession, accounting/tax software, or fintech/B2B SaaS, and an understanding of how firms serve their clients
• Experience standing up new operating cadences or closed-loop feedback mechanisms from scratch
• Comfort translating between technical product teams and non-technical practitioner audiences
• A design sensibility for practitioner- and executive-facing materials (clarity over volume; one-page discipline)
Duties:
• The Accountant Council is one of Client's most important operating mechanisms — a small, highly selective advisory body of ~20 leading accounting firms who partner directly with Client to shape the product roadmap
• The Council is evolving from a feedback-and-advisory forum into a year-round co-creation engine, embedding accountants from requirement-setting through launch and building a continuous, closed-loop relationship between Client product teams and the profession
• We're looking for a Staff Program Manager to run this program end to end
• This is a builder role for someone who can own the operating cadence of a high-visibility, executive-facing program — from the two annual in-person summits through the always-on engagement in between — with a high degree of autonomy
• You'll be the connective tissue across product, GTM, and the firms themselves, and the person who makes sure every commitment has an owner and every member has a first-class experience
How you will lead
• Own the program end to end
• Drive the full operating rhythm of the Council: in-person sessions, monthly engagements, recruitment cycles, and cross-functional follow-through — as the day-to-day owner accountable for the program running well
• Operate independently
• Take ambiguous goals and turn them into plans, timelines, and finished deliverables with minimal oversight
• Bring a point of view; don't wait to be told
• Serve two audiences at once
• Orient Council members on how to prepare and give Client executives a clear, concise picture before they walk into a session
• Hold the trust lens
• Nearly every program goal depends on deepening firms' trust in Client
• Evaluate decisions through whether they compound or draw down that trust
Key responsibilities
• In-person sessions (twice yearly, Mountain View)
• Plan and produce the multi-day summits end to end: agenda design, run-of-show, logistics, catering, room and gallery-walk layout, A/V, travel, and on-site execution
• Partner with session owners ("content drivers") to scope each session and complete session briefs on schedule, holding a one-page-per-brief standard that serves both councilors and executives
• Coordinate executive and leadership participation, including fireside chats and graduation moments
• Run the gallery-walk program: station selection, driver assignment, and floor mapping
Always-on engagement (between sessions)
• Stand up and operate a closed-loop feedback program — a single, continuously updated source of truth showing members what has shipped, what's in progress, and what's been deprioritized and why
• Manage the monthly consulting cadence, pairing members with named product-team owners and holding committed response timelines
• Coordinate the embedded "cradle-to-launch" cohort, including sandbox access and pre-launch readiness checkpoints
Member recruitment & lifecycle
• Run the annual recruitment cycle (roughly half the Council turns over each summer): manage the application funnel, screening logistics, and onboarding of returning and new classes
• Own external recruitment content, including the recruitment blog post and Apply Now funnel, and manage inbound firm inquiries and follow-up
• Coordinate member agreements (NDA and related) and keep member records current
Cross-functional coordination & reporting
• Serve as the program's operational hub across Accountant 360, ProPartner, Professional Services, and Accountant GTM, ensuring named accountability and time commitments from each
• Prepare executive-ready briefings, session summaries, and post-event synthesis
• Manage program budget, vendors, and resourcing in partnership with program leadership
What success looks like
• The Autumn and Spring sessions run flawlessly, with prepared session owners, informed executives, and members who feel their time was well spent
• The closed-loop program is live and trusted — members can see their input being actioned year-round, not just in the room
• Recruitment is on time and on criteria, with a strong, well-matched incoming class
• Every commitment made to a member has a named owner and a clear status - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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