NEW JOB OPENING
SENIOR PROGRAM MANAGER
IN Remote, USA!

Degrees Preferred:

• BA/BS degree in Marketing or Communications



Required Skills:

• Hands-on experience administering or enabling event management platforms, specifically

• Experience with Rainfocus

• Demonstrated experience leading tool adoption or platform migrations across cross-functional teams

• Experience defining and tracking metrics and running programs to improve operational performance



Preferred Skills:

• Experience with Splast or Cvent

• Strong stakeholder communication, documentation, and training delivery skills

• Enablement/Change Management experience

• Training experience

• Marketing, specifically with events experience



Years of Experience & in what:

• 5+ years of experience in change management, enablement, marketing or events operations, or program management



Overview:

Drive adoption and change management for Client transition to RainFocus as the events platform. Partner across marketing, events, and vendor teams to onboard users, build enablement, stand up a sustainable support model, and migrate off prior platforms.



Job Responsibilities:

• Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams

• Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters

• Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity

• Serve as the primary point of contact between Client stakeholders and the RainFocus vendor team; triage enablement workstreams

• Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements

• Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership

• Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition



Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**