NEW JOB OPENING
PROGRAM MANAGER - VENDOR & OPERATIONAL EXCELLENCE
IN Minneapolis, MN, USA!

Note: Candidate can sit in any of the below locations:



Minneapolis, MN; St. Louis, MO; Charlotte, NC; Atlanta, GA; Tempe, AZ; or Dallas, TX – Hybrid, 3 Days/Week Onsite





Required Education:

• Bachelor’s degree



Required Skills

• Strong problem-solving and critical-thinking skills

• Strong stakeholder relationship management skills

• Strong supplier relationship management skills

• Excellent verbal and written communication skills

• Strong influencing and consultative skills

• Process improvement and operational excellence capabilities

• Strong project and priority management skills

• Data-informed decision-making skills

• Strong risk awareness and sound judgment

• Ability to navigate ambiguity and develop thoughtful recommendations

• Ability to work independently and take ownership of deliverables

• Ability to coordinate across multiple teams and drive alignment

• Adaptability and continuous-learning mindset



Preferred Skills

• Root-cause analysis

• Business process improvement

• Operational efficiency improvement

• Executive-level communication

• Supplier performance management

• Data and trend analysis

• Continuous improvement methodologies



Required Experience

• Experience independently managing complex programs, initiatives, or business operations

• Experience partnering with business leaders, stakeholders, suppliers, and cross-functional teams

• Experience leading intake and consultative discussions

• Experience managing supplier and stakeholder relationships

• Experience coordinating across multiple teams to drive alignment and execution

• Experience analyzing information, identifying root causes, and developing practical solutions

• Experience managing competing priorities and following through on commitments

• Experience using data, trends, and stakeholder feedback to inform decisions and prioritize work



Preferred Experience

• Experience leading process improvement or operational excellence initiatives

• Experience working directly with senior or executive-level stakeholders

• Experience managing complex supplier or vendor relationships

• Experience operating in highly visible and ambiguous business environments

• Experience balancing business objectives, compliance requirements, and operational risk

• Financial services or other highly regulated industry experience



Job Duties

• Build productive relationships with stakeholders, suppliers, and cross-functional partners.

• Take ownership of work and follow through on commitments.

• Lead intake and consultative discussions with business stakeholders.

• Analyze information, identify root causes, and develop practical solutions.

• Use data, trends, and stakeholder feedback to inform decisions and prioritize work.

• Navigate ambiguity and make thoughtful recommendations when clear direction does not exist.

• Coordinate across multiple teams to drive alignment and execution.

• Communicate clearly and adapt messaging for different audiences.

• Manage supplier and stakeholder relationships.

• Identify opportunities to improve processes, increase efficiency, and enhance user experiences.

• Understand and appropriately balance business objectives, compliance requirements, and operational risks.

• Share knowledge, support teammates, and contribute to a collaborative team environment.

• Demonstrate integrity, professionalism, and sound judgment.



Typical Day

The Program Manager will spend much of the day working with business stakeholders, suppliers, senior leaders, and cross-functional teams. They may lead an intake discussion to understand a new business need, research and analyze an operational problem, review data or stakeholder feedback, and determine the best recommendation or next steps.

The role will also coordinate initiatives across multiple teams, follow up on commitments, address supplier or stakeholder issues, identify risks or roadblocks, and ensure work continues moving toward completion. This person will frequently encounter situations where there is not a clearly defined solution, so they must be comfortable assessing the situation, developing a recommendation, gaining stakeholder alignment, and driving execution.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**