Date Posted: 04/22/2025
Hiring Organization: Rose International
Position Number: 481606
Job Title: M365 Messaging & Collaboration Service Enablement & Assurance Lead
Job Location: Chicago, IL, USA, 60661
Work Model: Hybrid
Shift:
Anchor Days: Tuesday to Thursday
Hours: 8am to 5pm CST
Employment Type: Temporary
Estimated Duration (In months): 10
Min Hourly Rate($): 70.00
Max Hourly Rate($): 80.00
Must Have Skills/Attributes: Governance, Microsoft Exchange, Zoom
Job Description
Required Education:
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Required Qualification:
• Strong knowledge of IT governance, compliance frameworks (NIST, ISO 27001, ITIL).
• Proven experience in audit management, risk assessments, and vulnerability mitigation.
• Expertise in vendor management (Microsoft, Proofpoint, SaaS providers) and SLA/KPI enforcement.
• Strong background in incident management, root cause analysis, and playbook development.
• Experience with budget planning and financial oversight for IT services.
• Excellent leadership skills to drive accountability across technical teams.
• 8+ years of experience in messaging/collaboration technologies (Microsoft Exchange, M365, Proofpoint, Zoom).
Job Responsibilities:
• Lead audits, compliance checks, and ensure adherence to regulatory standards (NIST, ISO 27001).
• Oversee disaster recovery (DR) testing, penetration testing, and risk assessments.
• Maintain security policies and enforce vulnerability management protocols.
• Manage major incident response, root cause analysis, and resolution tracking.
• Develop and maintain incident playbooks for efficient service restoration.
• Monitor Microsoft Message Center for critical updates/actions.
• Manage vendor relationships (Microsoft, Proofpoint, HCL/Wipro) to ensure SLA/KPI compliance.
• Drive continuous service improvements and cost optimization.
• Oversee budget planning and financial reporting for messaging services.
• Conduct monthly business reviews with stakeholders on performance metrics.
• Implement service optimization initiatives and risk mitigation strategies.
• Ensure alignment with ITIL best practices and organizational controls.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
EMPLOYEE COMMENTS