NEW JOB OPENING
SENIOR PROGRAM MANAGER - CUSTOMER SUCCESS
IN San Diego, CA, USA!

***Only qualified Program Manager candidates located near San Diego, CA OR Mountain View, CA will be considered due to the position requiring an on-site presence***



Required Skills:

• 7+ years of experience supporting or leading cross-functional programs in a SaaS or technology environment

• Experience working in ambiguous problem spaces and helping bring structure, clarity, and momentum to new initiatives

• Strong program management fundamentals, including planning, execution tracking, risk management, and stakeholder coordination (5+ years)

• Data-driven mindset with the ability to use metrics to inform decisions and communicate progress and risks (5+ years)

• Comfortable managing up and across teams, with experience presenting updates and recommendations to senior stakeholders

• Ability to operate at both the strategic level (understanding goals and priorities) and the tactical level (driving day-to-day execution)

• Clear, effective communicator across written and verbal formats

• Strong collaborator who can influence without authority and build trust across teams

• Passion for customer success and delivering real, measurable impact



Job Overview

• Join Client as a Program Manager on the Customer Success team

• This is a high-impact role for someone who enjoys building structure, driving execution, and turning complex ideas into clear, actionable programs

• In this role, you’ll help design and run cross-functional programs that support our global customer base

• You’ll work in ambiguous spaces, partner closely with product, operations, and go-to-market teams, and bring order, clarity, and momentum to important initiatives

• You’ll be responsible for coordinating work across teams, tracking progress, surfacing risks, and ensuring programs move forward efficiently and deliver meaningful outcomes

• This role requires strong operational fundamentals, clear communication, and the ability to manage multiple workstreams at once

• You’ll regularly present updates and recommendations to stakeholders, collaborate with senior leaders, and help translate strategy into execution



Duties:

• Program Design & Launch: Support the design and launch of cross-functional programs, helping define scope, milestones, ownership, and success metrics aligned to Customer Success and GBSG goals

• Coordinate & Execute: Drive day-to-day execution by organizing workstreams, maintaining operating rhythms, and ensuring teams stay aligned, informed, and unblocked

• Operational Excellence: Track progress, manage dependencies and risks, and use data to keep programs on track and delivering measurable results for customers

• Stakeholder Partnership: Partner with product, engineering, marketing, and operations teams to align priorities, clarify expectations, and move work forward

• Clear Communication: Deliver concise, relevant updates to stakeholders, clearly outlining status, risks, decisions needed, and next steps

• Decision Support: Help identify trade-offs, prepare recommendations, and escalate issues when needed with clear context and data

• Adapt & Improve: Anticipate challenges, adjust plans as needed, and continuously improve processes to increase team efficiency and program impact

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**