Date Posted: 01/28/2026
Hiring Organization: Rose International
Position Number: 496260
Industry: Software/Financial Services/IT Company
Job Title: HR Program Manager
Job Location: San Diego, CA, USA, 92129
Work Model: Hybrid
Work Model Details: Hybrid: 3 days/week onsite
Shift: PST Hrs.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 60.00
Max Hourly Rate($): 70.00
Must Have Skills/Attributes: Analytical Skills, Human Resources, Operations Support, ServiceNow
Experience Desired: HR Operations, HR Service Delivery, Shared Services, or HR technology (ServiceNow preferred) (5+ yrs)
**C2C is not available**
Job Description
Required Skills:
• 5+ years in HR Operations, HR Service Delivery, Shared Services, or HR technology (ServiceNow preferred).
• Understanding of ServiceNow HRSD, including Employee Center, case/knowledge models, taxonomy, and digital support channels.
• Experience driving continuous improvement initiatives or service optimization programs.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Ability to collaborate globally across COEs, operations teams, and technical partners.
• Clear communicator who can simplify complexity and influence change.
About the Role:
• The HR Service Delivery Manager plays a key role in advancing the global HR Service Delivery strategy by driving continuous improvement, optimizing employee service experiences, and ensuring high-quality digital HR services on the ServiceNow platform.
• This role partners closely with Service Owners, Service Delivery Leads, the Knowledge Manager, People Experience, COEs, and IT/platform teams to enhance the Employee Service Center, streamline HR workflows, refine AI/chat support channels, and ensure HR services are intuitive, accessible, and globally consistent.
• You will execute on HRSD governance standards and continuous improvement priorities established by the Service Delivery Leader, who owns global governance, standards, roadmap alignment, and cross-functional ServiceNow governance.
What You'll Do:
• Execute HR Service Delivery strategy by improving service quality, workflow efficiency, and the digital employee experience across ServiceNow HRSD.
• Support governance routines by maintaining global HR service taxonomy, ensuring services follow enterprise standards for classification, design, and discoverability.
• Drive continuous improvement by reviewing service metrics, employee feedback, case trends, channel performance, and workflow opportunities.
• Partner with Service Owners, Service Delivery Leads, and COEs to refine services, address pain points, and implement enhancements aligned with HRSD governance and roadmap direction.
• Collaborate with People Experience and platform teams to enhance the Employee Service Center's usability, navigation, personalization, and accessibility.
• Support optimization of AI-enabled channels (Virtual Agent, chat) by monitoring containment, assisting with improvements, and coordinating refinement with platform teams.
• Contribute to release readiness by validating service changes, ensuring documentation and communications are prepared, and supporting adoption activities.
• Partner with reporting and analytics teams to maintain dashboards, review performance, and identify improvement opportunities across the service ecosystem.
Why This Role Matters:
• This role ensures HR services delivered through ServiceNow are consistent, intuitive, data-driven, and continuously improving, enabling employees to get the help they need quickly and effortlessly.
As a core member of the HRSD operations team, you'll directly contribute to creating a modern, scalable, and employee-first digital HR experience.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
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