Date Posted: 06/01/2026
Hiring Organization: Rose International
Position Number: 502016
Industry: IT Company
Job Title: Operations Program Manager
Job Location: Cupertino, CA, USA, 95014
Work Model: Hybrid
Work Model Details: 3 Days Onsite - Tuesday, Wednesday and Thursday.
Shift: General Business Hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 105.00
Max Hourly Rate($): 122.32
Must Have Skills/Attributes: CRM, Program management, SalesForce
Experience Desired: Program management, strategic operations, consulting, or business transformation roles (5+ yrs); Strong exposure to GTM initiatives, cross-functional execution, and strategic problem solving. (5+ yrs)
Required Minimum Education: Bachelor’s Degree
Preferred Education: Master’s Degree
**C2C is not available**
Job Description
Required Education
• BA/BS or equivalent experience
Preferred Education
• MBA strongly preferred
Required Experience
• 5+ years in program management, strategic operations, consulting, business operations, or related roles with a focus on operational execution, strategic problem solving, and process improvement
• Proven ability to take complex and ambiguous business challenges, simplify them, design scalable solutions, evaluate multiple paths forward, and drive execution through cross-functional teams
• Experience leading large-scale, multi-quarter strategic initiatives from concept through execution, involving cross-functional stakeholders (engineering, product, logistics, sales, finance)
• Demonstrated success building business cases, influencing strategic decisions, and driving roadmap priorities through data-driven recommendations
• Strong analytical skills with the ability to build performance metrics, reporting, ROI analyses, and executive-ready recommendations
• Track record of identifying process inefficiencies and implementing scalable solutions across large, distributed teams
• Excellent written communication skills; able to translate complex processes into clear guidance for field teams and concise recommendations for leadership
• Strong stakeholder management skills with proven ability to align partners, gain consensus, and drive successful program delivery
Preferred Experience
• Experience in Go-To-Market (GTM) strategy, commercial program launches, business transformation initiatives, or operational excellence programs
• Experience in sales operations, B2B commercial programs, retail operations, or management consulting
• Familiarity with CRM systems (Salesforce, custom platforms) and driving user adoption
Retail Operations creates the tools and programs that empower our teams to provide a one-of-a-kind experience. The SMB Operations and Strategy team builds the programs, systems, and processes that enable business sales specialists across 530 stores and 30+ online countries to serve small and medium business customers.
As an SMB Operations Program Manager, you will own critical programs that directly impact how SMB customers are served globally. You will help define long-term SMB strategy, drive CRM strategy and feature prioritization, and execute improvement projects such as new customer feedback mechanisms. This role requires the ability to turn ambiguity into action by developing strategic approaches, evaluating multiple solution paths, building scalable processes, and partnering with cross-functional teams to deliver results. You will be responsible for analyzing CRM data to inform roadmap decisions while creating clear communications that support the adoption of new processes and programs across field teams.
Job Duties
• Collaborate with Product, Engineering, Logistics, Supply, Fraud, and Product Marketing teams to streamline and optimize cross-functional processes, ensuring maximum efficiency and effectiveness
• Synthesize research, market data, and cross-functional initiatives into an executive-ready SMB strategy, diagnosing current performance versus gaps, identifying differentiated competitive advantages, and recommending priorities with investment requirements and ROI projections
• Define strategic approaches for complex business challenges, identify solution options and tradeoffs, and recommend the optimal path forward
• Drive CRM strategy and roadmap influence by analyzing CRM usage and sales team needs, recommending feature priorities, leading strategic business cases, and driving adoption initiatives to improve system usage and sales outcomes
• Execute improvement projects, including SMB trade-in programs, NPS survey launches with Customer Insights, and other operational enhancements requiring stakeholder coordination and change management
• Lead large-scale cross-functional initiatives from strategy development through implementation, ensuring alignment, accountability, and successful outcomes
• Communicate program launches to field teams by writing clear and concise communications explaining new processes, system updates, and operational changes to ensure smooth adoption across all regions - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
EMPLOYEE COMMENTS