Date Posted: 06/30/2026
Hiring Organization: Rose International
Position Number: 503559
Industry: Manufacturing
Job Title: Order Management & eCommerce Specialist
Job Location: Cary, NC, USA, 27511
Work Model: Hybrid
Work Model Details: 3 days onsite, 2 days remote
Shift: 9:30 AM - 6:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 26.00
Max Hourly Rate($): 26.00
Must Have Skills/Attributes: PowerBI, Problem Management, Qlik, SAP, SQL
Experience Desired: Experience with GHX, EDI, and SAP (1-3 yrs); Experience in the healthcare or medical device industry (1-3 yrs); Knowledge of eCommerce platforms using Hybris/SAP and GHX/EDI (1-3 yrs); Knowledge of reporting platforms such as Qlik, PowerBI, SQL (1-3 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Education:
• High School Diploma or equivalent
Required Experience:
• 1 to 3 years related GHX, EDI, and SAP experience or equivalent combination of education and experience.
• Strong computer skills, knowledge in Windows applications
• Experience in the healthcare or medical device industry.
• Knowledge of SAP
• Knowledge of eCommerce platforms using Hybris/SAP and GHX/EDI
• Knowledge of reporting platforms such as Qlik, PowerBI, SQL
• Successful demonstration of key responsibility and knowledge referenced above
• Knowledge of Lean Six Sigma preferred
Soft Skills:
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Strong organizational skills, able to multitask and prioritize tasks
• Able to work in a team environment, be flexible, reliable and supportive
• Ability to adapt to rapidly changing processes and environments
Preferred:
• Project management skills
Responsibilities:
• Expected to actively engage in inbound and outbound phone calls to drive eCommerce product sales through expert support and guidance.
• Supports customers and internal users with referral to appropriate specialist for technical support and or problem resolution when warranted
• Recognizes when to escalate customer issues
• Participate on conference calls with various internal and external customers
• Being a team player within a production support team and sharing your knowledge and experience with your other team members
• Onboard customers with direct EDI and GHX set up, working with IT partners and customers
• Deep diving into SAP production issues/defects and resolving them as quickly as possible while tracking root causes and trends to improve overall system performance that ultimately reduces rework and improves the customer experience
• Assisting with ad-hoc reporting and analytics based on the requirements provided with the ability to visualize the data (tell a story)
• Working closely with IT to solve complex issues in eCommerce platforms, SAP, and EDI/GHX
• Manage daily system reports to ensure customer satisfaction
• Generate revenue by managing orders for products/services from customers via electronic ordering and invoice failure intervention
• Assist with driving the sales & marketing of eCommerce utilization to the US customer base for Diagnostics order administration
• Maintain a positive team environment while providing the best customer experience
• Identify and implement process improvements
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
EMPLOYEE COMMENTS