Date Posted: 12/02/2025
Hiring Organization: Rose International
Position Number: 494059
Industry: Software
Job Title: Product Support Specialist
Job Location: Portland, OR, USA, 97220
Work Model: Hybrid
Work Model Details: Tuesday, Wednesday
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 5
Min Hourly Rate($): 75.00
Max Hourly Rate($): 80.73
Must Have Skills/Attributes: Analytical Skills, Fusion, Troubleshooting
Experience Desired: Client Fusion , Fusion 360 CAM (4+ yrs); CAM workflows , CNC Programming, Machining, or Machine Setu (4+ yrs)
**C2C is not available**
Job Description
Hybrid Role based in Portland OR (PST time zone).
Qualifications:
• Strong customer service, troubleshooting, and analytical skills.
• Experience with Fusion
• Advance Level knowledge using Client Fusion.
• Good team collaboration mindset
• Excellent written and verbal English communication skills.
• Experience with CAM workflows (Example: Fusion 360 CAM, PowerMill, FeatureCAM, HSM, PartMarker, Mastercam)
• Experience with CNC Programming, Machining, or Machine Setup
Preferred Qualifications:
• 2-5 years of industry experience.
• Experience with FEA/CAE tools (Optional)
• Additional language skills are a plus.
Responsibilities:
• Able to analyze and evaluate information technology systems operations.
• Determines user needs and requirements and recommends ways to improve systems.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Will work directly with customers via email, phone and chat.
• Able to follow proper documentation workflows and processes while using case management system.
• Works under immediate supervision.
• Typically reports to a project leader or manager.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
EMPLOYEE COMMENTS