Date Posted: 10/19/2026
Hiring Organization: Rose International
Position Number: 509432
Industry: Financial Services
Job Title: Product Manager / Business Analyst, Customer Onboarding & Process Improvement
Job Location: O Fallon, MO, USA, 63368
Work Model: Hybrid
Work Model Details: Onsite 3 days per week.
Shift: Standard Working Hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 50.00
Max Hourly Rate($): 55.00
Must Have Skills/Attributes: Analytical Skills, Banking/Financial, Business Analysis, Problem Management, Process Improvement, Product Management, UI/UX Design
Experience Desired:
Experience in business analysis, process improvement, and process mapping (5+ yrs),
Experience in customer experience optimization and onboarding process improvement (3+ yrs),
Experience in cross-functional product management and stakeholder collaboration (3+ yrs)
Required Minimum Education: Bachelor’s Degree
Preferred Education: Master’s Degree
Job Description
***Only qualified Product Management candidates located within O'Fallon, MO to be considered for this role. ***
Required Education//Certifications:
Bachelor’s degree.
Preferred Education/ Certifications:
Master’s degree.
Required Skills, Experience, & Abilities:
• 5+ years of experience with strong business analysis, process improvement, and product management skills.
• Business analysis experience, including requirements gathering, documentation, and user acceptance testing (UAT).
• Proven experience in process improvement, process re-engineering, process mapping, bottleneck analysis, and optimization.
• Experience with UI design from a product management perspective.
• Strong customer focus, ensuring customer needs are prioritized and addressed.
• Knowledge of product management tools and practices, including market and product plans, project timelines, workstream management, dashboard reports, market research, pricing, and business case development.
• Proven ability to synthesize products and services across multiple functional areas into compelling value propositions aligned with global customer needs.
• Strong analytical, problem-solving, and decision-making skills, with creativity, curiosity, and attention to detail.
• Self-starter with initiative, resourcefulness, motivation, and a results-oriented mindset.
• Highly organized, with the ability to manage multiple competing priorities across cross-functional teams.
• Proven ability to build consensus and influence internal and external business partners at all levels of leadership.
• Excellent written and verbal communication skills, including the ability to interface with customers.
• Experience in customer onboarding, legacy system migration, product enhancements, feedback analysis, and tool optimization.
• Ability to coordinate cross-functional and global teams, support regional launches, drive customer adoption, and manage implementation activities.
Desired Skills, Experience, & Abilities:
• Experience in UI design and development.
• Experience building and launching products globally.
• Product experience in digital payments.
Job Overview:
The Product Manager will drive improvements to the Cross-Border Services onboarding experience. The Transfer Solutions team enables the safe, seamless movement of money worldwide through high-priority payment flows, including disbursements, remittances, and bill pay, across bank accounts, mobile wallets, and cards in 180 markets. The role partners with Product, Operations, Compliance, Engineering, and regional teams to identify customer pain points, streamline processes, and implement scalable solutions that improve customer outcomes. Using customer feedback, operational insights, and data-driven analysis, the Manager will optimize onboarding experiences and support broader business objectives. This highly visible, strategically important role operates within a global, cross-functional team in a fast-paced environment. The ideal candidate is customer-focused, analytical, intellectually curious, highly motivated, and committed to improving customer journeys, operational efficiency, and business performance. This is a Manager/L6 individual contributor role with no direct reports.
Responsibilities:
• Develop and promote a deep understanding of customer needs, the ecosystem, and key market dynamics.
• Support customer experience automation initiatives for Cross-Border Services by contributing to new features and automation efforts that improve time to revenue and increase efficiency for customers and the client.
• Identify and recommend new features, services, and capabilities in partnership with internal and external stakeholders at global and regional levels.
• Analyze Cross-Border Services deployments with regional sales, product, delivery, and support teams to identify key learnings and drive continuous improvement.
• Contribute to launch playbooks that guide customer engagement after sale and implementation to maximize the value of each deployment.
• Monitor regional P&L optimization against business case commitments.
• Define clear onboarding process guidance to support effective product scaling across regions.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
EMPLOYEE COMMENTS