NEW JOB OPENING
PRODUCT SUPPORT ENGINEER
IN Peoria, IL, USA!

 

Date Posted: 04/13/2026
Hiring Organization: Rose International
Position Number: 499718
Industry: Manufacturing
Job Title: Product Support Engineer
Job Location: Peoria, IL, USA, 61629
Work Model: Onsite
Shift: First shift , 7-3 or 8-4 MST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 30.00
Max Hourly Rate($): 32.00
Must Have Skills/Attributes: Process Improvement, Product Lifecycle Management, Product Management
Experience Desired: Serve as the first point of contact for dealer technical communicators (3 yrs); Provide the dealer with interim and permanent repair information to restore product functionality (3 yrs)
Required Minimum Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Required Education

• Accredited engineering degree or related degree (preferred)

• Equivalent experience may be considered in lieu of a degree



Required Skills

• Mechanical / Product Knowledge: Strong mechanical/product knowledge with hands-on machine experience

• Failure Analysis: Applied Failure Analysis proficiency

• Systems Navigation: Ability to navigate key Caterpillar product support systems (e.g., PSCRM workflow)

• Dealer Network Understanding: Understanding of the dealer product support network

• Urgency: A sense of urgency to resolve product health issues

• Communication: Written and oral communications skills with dealer and Caterpillar personnel (Fluent in English required)

• Experience Level: 2–5 years of product support related experience or equivalent

• Product Line Knowledge: Caterpillar product line and related products



Job Responsibilities

• Serve as the first point of contact for dealer technical communicators requiring assistance with product problem health management (for all Caterpillar Products)

• Provide the dealer with interim and permanent repair information to restore product functionality

• Perform initial triage on product health events, including receiving and recording Incident Reports to Caterpillar

• Record event information for future reference and for CPI data mining

• Investigate documented information

• Manage dealer inquiries to closure

• Manage PSCRM workflow (typical daily task)
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.