Date Posted: 09/21/2026
Hiring Organization: Rose International
Position Number: 507861
Industry: IT Company
Job Title: Audience Management
Job Location: Remote, USA
Work Model: Remote
Shift: PST Business Hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 61.24
Max Hourly Rate($): 61.24
Must Have Skills/Attributes: Content Management, Documentation, Workflow Analysis
Experience Desired: Experience in Marketing Operations, Audience Management, Access Administration, CRM Operations (3+ yrs); Experience managing audiences, user groups, permissions, and access across multiple systems (3+ yrs); Strong technical troubleshooting and triage skills related to access, permissions, and audience con. (3+ yrs); Understanding of data privacy, confidentiality, and governance (3+ yrs); Strong documentation skills, including SOPs, process guides, and request templates (3+ yrs); Experience handling high-volume operational requests/tickets in a structured, process-driven envir. (3+ yrs)
**C2C is not available**
Job Description
Qualifications & Key Skills
• Audience & Access Systems Experience: Practical experience administering user access, groups, and audience segmentation across complex, multi-system environments.
• Data Privacy & Governance Awareness: Clear understanding of data privacy principles, confidentiality, and governance rules related to managing people data.
• Technical Troubleshooting & Triage: Ability to diagnose, investigate, and resolve user access discrepancies, broken audience configurations, and permission issues.
• Documentation & Instructional Writing: Demonstrated ability to translate complex technical workflows into structured, easy-to-follow documentation, standard operating procedures (SOPs), and request templates.
• Communication & Stakeholder Support: Strong communication skills to support cross-functional marketing and engagement teams, manage support channels, and interface effectively with field teams and technical leads.
Role Overview:
• The Audience Management will own the day-to-day execution of audience management, permissions, and routine access across multiple systems supporting Global Retail Support (GRS), Retail Engagement, and the Field. This role is responsible for handling high-volume operational requests, triaging field issues, managing permissions, and establishing structured documentation and request templates to enable business self-service and reduce single-point-of-failure risk.
Key Responsibilities
Audience Creation & Configuration
• Build and maintain standard and bespoke audiences in RPM.
• Set up and maintain manual directory groups for complex, nuanced audiences across multiple systems.
• Ensure accurate access management to maintain compliance, data privacy, and confidentiality across all systems.
Access & Content Management
• Set up, manage, and audit Box content structures and user access permissions.
• Triage, process, and fulfil access requests across multiple platforms
• Maintain traceability by documenting the full inventory of managed groups and where they are deployed.
Triage & Support
• Manage and monitor the Audience Management Slack channel.
• Serve as the first point of contact for day-to-day audience-related inquiries, access issues, and troubleshooting reported by the field and business partners.
• Escalate complex technical issues or high-stakes requirements to the Platform Lead or RCC when appropriate.
• Ensure requests are resolved in a timely manner to prevent operational delays.
Documentation & Process Standardisation
• Formalise existing, scattered documentation into a consolidated suite of clear instructional guides.
• Document data privacy rules, guidelines, and best practices regarding people data and appropriate system use in retail audience management.
• Help design and build standardised audience request intake templates to streamline requests and promote business self-service.
Supported Platforms & Systems
• Primary Tools: RPM, Client Directory groups, Box, Slack (channels and workflows).
• Connected Platforms & Environments: Hello, Learning, Client Events / Retail NSO tenant, Phantom video, The Grove, and emerging AI tools (e.g., Multi-Dev, Milan).
Key Success Metrics
• Timely Execution: Timely response and resolution of all incoming routine audience requests, questions, and access reports.
• Documentation Delivery: Delivery of a complete, consolidated documentation suite and standardised request templates before the end of the contract term.
• Self-Service Enablement: Measurable reduction in the business's dependency on manual consultations through effective self-service documentation and streamlined request workflows. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
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