NEW JOB OPENING
SENIOR ON-SITE SERVICES SPECIALIST
IN Woonsocket, RI, USA!

Required Education:

• High School Diploma or Equivalent



Required Qualifications/Skills/Experience:

• Excellent customer service skills

• Good PC and Microsoft Office skills

• Strong organizational and prioritization abilities

• Experience operating office equipment and technical machinery

• Ability to perform quality checks on materials

• Ability to stand for extended periods during shifts

• Ability to lift up to 50 lbs as needed

• Experience working in fast-paced operational environments



Preferred Qualifications/Skills/Experience:

• Experience operating high-volume copy and imaging equipment

• Experience with mailroom or document management operations

• Experience with bindery and finishing equipment

• Experience handling shipping and receiving duties



Senior On-Site Services Specialist Overview:

• The Senior On-Site Services Specialist supports daily operational functions within a high-volume document, mail, and office services environment

• This role is responsible for operating duplicating and document imaging equipment, managing digital files, handling incoming and outgoing mail, supporting shipping and receiving functions, and ensuring office equipment operates efficiently

• The position also assists with bindery work, quality control, filing, and customer service-related tasks while maintaining accuracy and productivity standards

• Additional responsibilities include operating document imaging software, performing maintenance checks on copier equipment, responding to service requests, distributing office supplies and mail, and supporting meeting room setups and facility-related functions

• The role requires strong organizational skills, attention to detail, and the ability to work independently in a fast-paced environment

• Candidates must be comfortable standing for extended periods, lifting materials when needed, and occasionally working overtime or weekends based on operational demands



Job Duties:

• Operate high-volume copy machines and document imaging systems

• Perform binding, finishing, and quality control tasks

• Operate document handling and management software

• Open, save, transfer, and retrieve digital files using established procedures

• Maintain copier functionality and perform daily equipment inspections

• Clear paper jams and coordinate service requests with technicians

• Maintain supply inventory and management reports

• Sort, distribute, and process incoming and outgoing mail and fax transmissions

• Perform shipping and receiving duties

• Deliver completed jobs to designated locations

• Maintain service logs and billing records

• Support filing, document archiving, and record maintenance

• Assist with meeting room setups and facility support tasks

• Perform light maintenance and occasional cleaning duties

• Operate bindery and finishing equipment including paper cutters, hole drills, stackers, staplers, and shrink-wrap machines

• Respond to customer inquiries regarding job status and requests

• Perform additional duties as assigned



Travel:

• May require travel between customer buildings



Specific Details to Call Attention To:

• Training Schedule: Monday–Friday, 5:30 AM – 2:00 PM for the first 30 days

• Regular Shift: Monday–Friday, 2:00 PM – 10:30 PM

• Position requires standing for the majority of the shift

• Must be able to lift up to 50 lbs when needed

• Overtime and occasional weekend work may be required

• Candidates will operate cutting and bindery equipment

• High attention to detail and ability to work in a fast-paced environment are required

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**