Date Posted: 09/29/2026
Hiring Organization: Rose International
Position Number: 508386
Industry: Pharmaceutical/Healthcare
Job Title: Pharmacy Technician - Prior Authorization & Call Center
Job Location: Remote, USA
Work Model: Remote
Shift: 8 hour shift Monday to Friday anywhere between 8:00 am to 12:00 am CST with possible weekends
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 19.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Call Center, Computer Literacy, Customer Service, Healthcare, Pharmacy
Experience Desired:
Customer service experience in a high-volume call center environment (1+ yrs),
Customer Service Call center environment (1+ yrs),
Advanced computer skills, including word processing and spreadsheet utilization (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Certifications/Licenses: Active pharmacy technician license or certification in good standing
**C2C is not available**
Job Description
Required Education
• High School Diploma
Preferred License/Certification
• Active Pharmacy Technician license/Certification in good standing
Required Experience
• Minimum 1 year of customer service experience in a high-volume call center environment
• At least 6 months of experience as a Pharmacy Technician coordinating activities in an administrative function
• Minimum 01 year in a call center environment
• Advanced computer skills, including word processing and spreadsheet utilization
• Excellent written and verbal customer service skills
Tech I – Prior Authorization Overview
• Handles inbound calls from providers, pharmacies, members, and other callers, providing professional and courteous assistance throughout the criteria-based prior authorization process
• Effectively manages high work volumes involving inbound calls, fax requests, and ePA requests
• Maintains complete, timely, and accurate documentation of prior authorization reviews
• Communicates with internal groups regarding determination status and results, including senior staff, pharmacists, and appeals teams
• Identifies and escalates clinical questions, escalations, and judgment calls to the pharmacist team
• Assists with outbound calls, fax and ePA processing, department mailboxes, CAS maintenance, sorting, and other duties as assigned
Job Duties
• Effectively manage work volume by handling inbound calls, fax requests, and ePA requests using appropriate, courteous, and professional behavior based on established standards
• Communicate with internal groups regarding determination status and results, including senior staff, pharmacists, and appeals teams
• Identify and appropriately escalate clinical inquiries to the pharmacist team
• Maintain complete, timely, and accurate documentation of reviews
• Review and process prior authorization requests received through fax and ePA
• Perform outbound calls as needed
• Monitor and respond to inquiries through department mailboxes
• Perform fax processing, sorting, CAS maintenance, and other administrative duties as assigned by the leadership team - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
EMPLOYEE COMMENTS