Date Posted: 06/02/2026
Hiring Organization: Rose International
Position Number: 502164
Industry: Pharmaceutical/Healthcare
Job Title: Pharmacy Technician Call Center
Job Location: Seattle, WA, USA, 98104
Work Model: Onsite
Shift: Monday to Friday 8:30 am-5 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 21.30
Max Hourly Rate($): 21.30
Must Have Skills/Attributes: Call Center, Customer Support, Production Support
Experience Desired: Experience in a high-volume call center environment (1+ yrs); Excellent customer service skills (2+ yrs)
Required Minimum Education: High School Diploma or equivalent
Required Certifications/Licenses: Active WA State Pharmacy Technician License
**C2C is not available**
Job Description
Required Education
• High School Diploma or Equivalent
Required License/Certification
• Active Washington (WA) State Pharmacy Technician License in good standing
Required Qualifications / Skills / Experience
• Experience in a high-volume call center environment
• Customer service experience (preferably in healthcare, social services, or similar field)
• Excellent verbal and written communication skills
• Strong attention to detail and documentation accuracy
Preferred Qualifications / Skills / Experience
• Experience in pharmacy operations or prior authorization processes
Pharmacy Technician Call Center Overview
• Supports pharmacy operations by handling inbound calls, assisting with prior authorization processes, and contributing to production workflows
• Provides professional customer service to members, providers, and internal stakeholders in a high-volume call center environment
• Ensures accurate documentation and inventory tracking in compliance with healthcare regulations
• Serves as a liaison by routing clinical questions to pharmacists while managing non-clinical inquiries
• Primarily focused on production tasks with opportunities to cross-train in patient outreach, intake, shipping, and prior authorization functions
• Requires strong communication skills, attention to detail, and ability to multitask in a fast-paced environment
Job Duties
• Handle high-volume inbound calls from members, providers, and stakeholders
• Provide assistance through the prior authorization process using defined criteria
• Transfer clinical or judgment-based inquiries to pharmacists
• Maintain accurate and timely documentation of inventory and case activities
• Support production-related pharmacy operations
• Ensure compliance with internal policies and healthcare regulations
• Deliver excellent customer service in all interactions
• Assist with additional pharmacy functions such as outreach, intake, and shipping as needed - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
EMPLOYEE COMMENTS