NEW JOB OPENING
PHARMACY TECHNICIAN CALL CENTER
IN Remote, USA!

 

Date Posted: 09/09/2026
Hiring Organization: Rose International
Position Number: 507152
Industry: Pharmaceutical/Healthcare
Job Title: Pharmacy Technician Call Center
Job Location: Remote, USA
Work Model: Remote
Shift: Mon to Fri 8:00 am to 8:00 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Must Have Skills/Attributes: Call Center, Customer Service, Pharmacy, Spreadsheets, Word Processing
Experience Desired: Experience as a pharmacy technician coordinating activities in an administrative support function (1+ yrs); Pharmacy technician experience (1+ yrs); Healthcare call center experience (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
Required Certifications/Licenses: National pharmacy technician certification

**C2C is not available**

 

Job Description
Required Education

• High school diploma



Required License/Certification

• National pharmacy technician certification



Required Qualifications/Skills/Experience

• At least 1 year of experience as a pharmacy technician coordinating activities in an administrative support function

• 1+ year of pharmacy technician experience

• 1+ year of healthcare call center experience

• Prior Authorization Experience

• PBM, Health Plan, Specialty Pharmacy, or Managed Care Experience Preferred

• Strong Computer Skills (Assessment Required)

• Advanced computer skills, including word processing and spreadsheet utilization



Preferred Qualifications/Skills/Experience

• Customer service experience in healthcare, social services, or a similar service environment



Pharmacy Technician Overview

• Provides professional telephone assistance to members, providers, and other callers throughout the criteria-based prior authorization process

• Receives and processes incoming calls and faxes while providing timely and accurate administrative support

• Maintains complete, timely, and accurate documentation of prior authorization approvals and denials

• Applies established criteria during the prior authorization process and escalates clinical questions and judgment calls to the pharmacist

• Supports efficient communication and documentation while delivering excellent customer service



Job Duties

• Receive incoming calls and faxes from members, providers, and other callers

• Provide professional phone assistance to all callers throughout the criteria-based prior authorization process

• Maintain complete, timely, and accurate documentation of all approvals and denials

• Transfer all clinical questions and judgment calls to the pharmacist
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.