Date Posted: 09/09/2026
Hiring Organization: Rose International
Position Number: 507202
Industry: Healthcare
Job Title: Healthcare Patient Services Specialist
Job Location: Plano, TX, USA, 75024
Work Model: Onsite
Shift:
Monday -Thursday 8 AM - 5 PM,
Friday 8:30 AM - 3 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 18.00
Max Hourly Rate($): 21.00
Must Have Skills/Attributes: Claims, CRM, Insurance, Scheduling
Experience Desired: Front desk exp in healthcare, Epic (3-5 yrs); Insurance verification (3-5 yrs); Bilingual- Spanish (3-5 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High School Diploma
Required Skills & Experience:
• The Patient Services Specialist 2 – Bariatric Outreach provides administrative and patient relations support in a physician office, clinic, or other operational area, ensuring high-quality, patient-centered care, with a strong emphasis on proactive outbound engagement to grow patient volume. In addition to standard PSS 2 duties, this role makes frequent outbound calls to marketing-generated leads, builds rapport with prospective patients, and drives conversion from inquiry to scheduled consultation. This position requires a sales-minded approach — confidently guiding leads through questions and concerns to "close" on booking their consultation. The specialist will develop in-depth knowledge of bariatric surgery procedures and serve as a key point of contact for patients from initial inquiry through their first visit.
• Sales-oriented mindset with proven or demonstrable ability to convert leads/inquiries into booked appointments; comfortable with outbound call volume and closing conversations.
• Strong listening, interpersonal, and communication (oral and written) skills, and professional, pleasant, and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Bilingual (Spanish/English) fluency required for at least one position.
• Ability to develop and maintain working knowledge of bariatric surgery procedures, requirements, and patient journey to speak credibly with prospective patients.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation.
• Skilled in the use of computers and related software applications
• Skilled in preparing and maintaining patient records.
• Able to mentor and train staff.
• Front desk experience in healthcare; bilingual (Spanish); Epic experience, insurance verification experience
Preferred Experience:
• Multispecialty experience a plus
• CRM/lead tracking experience a plus
Job Responsibilities:
• Makes frequent outbound calls to marketing leads and prospective patients to educate them on bariatric surgery options and convert inquiries into scheduled consultations. Applies sales techniques — building rapport, overcoming objections, and creating urgency — to maximize consultation bookings.
• Serves as a key point of contact for patients between initial inquiry and their consultation, answering questions, providing procedure information, and maintaining engagement to reduce no-shows/drop-off.
• Assists patients and other visitors by performing patient-related duties, including check-in or check-out, scheduling, insurance verification, and answering and responding to phone inquiries.
• Arranges follow-up visits and referral appointments.
• Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system.
• Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into the computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities. Discusses financial arrangements with patients, as requested.
• Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
• Assists in training, mentoring, and providing assistance to junior staff as requested.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
EMPLOYEE COMMENTS