NEW JOB OPENING
DIGITAL OPERATIONS MANAGER
IN Columbus, OH, USA!

***Only qualified Digital Operations Manager candidates located near Columbus, Ohio to be considered due to the position requiring an onsite presence. ***



Education:

• Bachelor’s degree preferred or equivalent work experience



Qualifications & Experience:

• 5-7+ years of related work experience in retail or ecommerce roles that relate to the areas of Operations, Digital Product Teams, Project Management and/or Marketing

• Understanding of end-to-end business processes, cross functional responsibilities and process dependencies; understanding of digital work systems, data connection points, and business-user roles

• Collaboration focused individual with ability to create alignment and drive for resolution

• Ability to lead and influence people, that are not direct reports

• Ability to create, implement and communicate new processes

• Proven track record of managing people

• Strong project management and/or change management skillset, with the ability to manage initiatives from initial scope through implementation and assessment

• Ability to partner and communicate cross-functionally to build relationships with peers, direct reports and leadership teams

• Strong communication, follow-up, attention to detail and organization skills

• Software and computer proficiency (MS Office - Excel, Outlook, PowerPoint)

• Knowledge of how the Digital team works within the organization

• Understanding Agile concepts

• Strong documentation processes and previous program management experience



Role:

Responsible for supporting key functional initiatives that have cross-functional reach and impact. Specific to this role, supporting the Digital Redesign/Relaunch program embedded with the Digital team. Key oversight includes working cross-functionally and with leadership to continually improve operations, processes and collaboration with an omni-channel lens. Responsible for providing oversight and connection for the program on the following: planning and flighting work (including looking ahead for potential risk/opportunities); day-to-day activities; tracking to deliverables; timelines; and being the connective tissue between all cross-functional teams engaged in the program. The Manager acts as a liaison between Digital leadership and cross-functional teams and partners in all areas of the business.



Responsibilities:

• Manages Digital program priorities, capacity and team development

• Partners with operational and cross-functional leaders to drive the evolution of processes related to program delivery and other related workstreams

• Drive decision making across multiple leadership levels to gain cross-functional alignment to achieve successful execution and rollout of initiatives

• Establish and Lead proactive approach to contingency planning and cross functional alignment to support changing business needs

• Create, Manage and Lead detailed step by step calendar that supports business processes and interdependencies

• Develops, documents and maintains standard operational procedures, checklists and process flows for projects and digital workstreams

• Understands, and tracks to omni stores + digital master calendars to inform program planning and deliverables

• Management of overall deliverables and expectations supporting the digital program

• Identifies, assesses and communicates Digital program impacts to leadership/ and or broader team; risk assessment of missed deadlines and develop plans to get teams back on track

• Owns business meeting agendas - prioritizing based on timelines and business need

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**