NEW JOB OPENING
SENIOR SAP IMPLEMENTATION MANAGER CUSTOMER OPERATIONS
IN Tampa, FL, USA!

Required Education

• High School Diploma



Preferred Education

• Bachelor’s Degree



Required Experience

• 8–10 years of professional experience in SAP, ERP implementation, Customer Operations, Order Management, Supply Chain Systems, Business Systems, or a related field

• Demonstrated experience supporting at least one SAP implementation, migration, integration, or major transformation project

• Hands-on knowledge of SAP processes supporting sales orders and order-to-cash, ideally within SAP SD or related functionality

• Strong understanding of order management, customer master data, pricing, fulfillment, invoicing, and customer service processes

• Experience with System Integration Testing (SIT), User Acceptance Testing (UAT), test-script development, defect management, and end-to-end process testing

• Experience with data migration, validation, reconciliation, and master data management

• Advanced Excel and data-analysis capabilities

• Strong analytical, troubleshooting, root-cause problem-solving, project management, organizational, and documentation skills

• Ability to translate business requirements into functional system requirements and communicate effectively with technical and non-technical stakeholders



Preferred Experience

• SAP S/4HANA implementation experience

• SAP SD / Order-to-Cash experience

• Experience with greenfield or major ERP transformation projects

• EDI integration experience, including common order-to-cash transactions such as 850, 855, 856, 810, and 846

• Experience supporting high-volume retail customers and complex customer compliance requirements

• CPG, beauty/personal care, retail, or other high-volume consumer products experience

• Experience supporting major retailers such as Walmart, Target, Ulta Beauty, Walgreens, CVS, Amazon, and grocery customers

Customer Operations Manager – SAP Implementation Overview

• Seeking an experienced Customer Operations Manager – SAP Implementation to play a key role in the company's transition from Microsoft Dynamics 365 Business Central (BC) to SAP

• Serve as the primary Customer Operations subject matter expert supporting the SAP implementation, translating business requirements into system processes, supporting configuration decisions, validating data and integrations, leading testing activities, and ensuring successful adoption across Customer Operations

• Collaborate with Customer Operations, Supply Chain, IT, Finance, Sales, Logistics, EDI, and external SAP implementation partners to ensure the future-state SAP environment supports customer requirements and end-to-end order-to-cash processes

• Following go-live, continue serving as a key SAP subject matter expert within Customer Operations, supporting system optimization, process improvement, training, troubleshooting, and future enhancements



Job Duties:



SAP Implementation & Business Process Design

• Serve as a key Customer Operations subject matter expert (SME) throughout the transition from Microsoft Dynamics 365 Business Central to SAP

• Represent Customer Operations requirements during SAP design, configuration, testing, cutover, and stabilization activities

• Partner with SAP implementation consultants, IT, and functional stakeholders to translate business requirements into scalable SAP processes and solutions

• Document and evaluate current-state BC processes and help design future-state SAP workflows, with particular emphasis on the order-to-cash (OTC) process

• Participate in SAP design workshops and provide Customer Operations input into system configuration and business process decisions

• Evaluate existing processes and challenge unnecessary complexity rather than simply recreating legacy BC workflows within SAP

• Identify process gaps, system dependencies, integration requirements, and potential operational risks throughout implementation

• Act as a liaison between technical SAP resources and Customer Operations users, translating technical concepts into practical business requirements and vice versa



SAP Testing & Validation

• Develop comprehensive testing strategies and scenarios for Customer Operations processes

• Lead or coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and end-to-end testing for Customer Operations

• Create and execute test scripts covering customer master data, sales orders, pricing, inventory availability, allocations, fulfillment, shipping, invoicing, credits, returns, EDI transactions, and customer-specific requirements

• Document defects and system gaps, establish priorities, coordinate resolution with technical teams, and perform retesting

• Validate integrations between SAP and external systems, including EDI platforms, 3PL/WMS environments, customer systems, and other relevant applications

• Ensure testing represents realistic customer scenarios and high-volume operational conditions prior to go-live



Data Migration & Master Data

• Support the mapping and migration of Customer Operations data from BC into SAP

• Validate customer master records, ship-to locations, pricing structures, payment terms, customer hierarchies, EDI attributes, shipping requirements, and other critical master data

• Develop validation and reconciliation processes to confirm completeness and accuracy of migrated data

• Partner with IT, Finance, Sales, and Supply Chain teams to establish clear data ownership and governance

• Identify and resolve legacy data quality issues prior to migration

• Support development of sustainable master-data processes and controls for the future SAP environment



Order-to-Cash & Customer Integration

• Provide functional expertise across the end-to-end order-to-cash lifecycle, including customer and material master data, EDI order receipt, sales order creation and management, pricing and promotions, inventory availability and allocation, order holds and exception management, warehouse/3PL integration, shipment confirmation, customer invoicing, returns, credits, and deductions

• Ensure SAP processes accommodate the requirements of major retail and e-commerce customers, including Walmart, Target, Ulta Beauty, Walgreens, CVS, Amazon, and grocery customers

• Partner with Logistics and 3PL teams to validate order, shipment, ASN, and inventory integrations

• Support EDI mapping, testing, troubleshooting, and validation of key customer transactions

• Identify opportunities to automate manual Customer Operations activities through SAP functionality and system integrations

Cutover, Go-Live & Hypercare

• Participate in development and execution of the Customer Operations SAP cutover plan

• Validate open orders, customer master data, inventory visibility, pricing, and other critical information prior to go-live

• Help define go/no-go criteria for Customer Operations processes

• Provide hands-on support during go-live and hypercare

• Rapidly investigate and coordinate resolution of SAP issues affecting customer orders, shipments, invoicing, or service levels

• Track post-go-live issues, identify root causes, and ensure permanent corrective actions are implemented



Training, Documentation & Change Management

• Develop detailed SOPs, process maps, training materials, and SAP job aids

• Lead or support SAP training for Customer Operations users

• Help prepare the organization for changes in roles, processes, controls, and workflows resulting from SAP implementation

• Serve as an SAP super-user and functional resource for the Customer Operations organization

• Promote consistent adoption of standardized SAP processes across the team



Continuous Improvement & Post-Implementation Support

• Serve as a key Customer Operations SAP SME following implementation

• Identify opportunities to improve automation, system utilization, data quality, and process efficiency

• Partner with IT and SAP support resources to prioritize enhancements and resolve recurring issues

• Analyze system and operational data to identify root causes of order failures, service issues, and process inefficiencies

• Support future SAP enhancements, integrations, releases, and business process changes



Measures of Success

• Successful migration of Customer Operations processes from BC to SAP

• Accurate migration and validation of customer master and transactional data

• Comprehensive testing coverage and timely resolution of critical defects

• Successful integration of SAP with EDI, 3PL, and other Customer Operations systems

• Minimal disruption to customer orders and service levels during cutover and go-live

• Strong end-user readiness and adoption across Customer Operations

• Reduction of manual processes and workarounds following implementation

• Stable and scalable order-to-cash processes following go-live

• Continued identification and implementation of SAP process improvements

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**