Date Posted: 07/10/2026
Hiring Organization: Rose International
Position Number: 504015
Industry: Insurance
Job Title: Operations Support Specialist
Job Location: Remote, USA
Work Model: Remote
Shift: Approximately 20 hours per week.
Employment Type: Temp to Hire
FT/PT: Part-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 50.00
Max Hourly Rate($): 60.00
Must Have Skills/Attributes: Communications, Technical, Troubleshooting
Experience Desired: Experience providing Level 2 operational, customer, or technical support and resolving inquiries (3+ yrs); Experience managing escalations, issue investigation, troubleshooting, and end-to-end resolution (3 yrs); Experience working cross-functionally with business, IT, operations, and customer-facing teams (3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Education:
• High School Diploma or equivalent
Preferred Education:
• Bachelor's Degree preferred
Required Qualifications/Skills/Experience:
• Experience providing Level 2 support and resolving complex inquiries
• Strong troubleshooting, problem-solving, and root cause analysis skills
• Experience managing multiple priorities and working independently
• Excellent written and verbal communication skills
• Ability to navigate multiple systems, tools, and resources simultaneously
• Strong organizational skills and attention to detail
• Customer-focused mindset with sound judgment and decision-making abilities
• Ability to work collaboratively across cross-functional teams
• Flexibility to support business needs across multiple U.S. time zones
Preferred Qualifications/Skills/Experience:
• Experience supporting operational, technical, or customer support functions
• Experience managing shared inboxes, inquiry queues, or case management processes
• Experience identifying trends, process improvements, and operational efficiencies
• Experience supporting rewards, incentives, loyalty, or partner programs
• Experience working with cross-functional teams including IT, Operations, Marketing, and Business partners
• Insurance industry experience preferred but not required
Operations Support Specialist Overview:
• The Operations Support Specialist is responsible for supporting agent-facing programs by managing and resolving inquiries received through multiple support channels
• This role serves as an escalation point for agents and internal business partners, utilizing multiple systems, resources, and stakeholder relationships to investigate, diagnose, and resolve operational, technical, and program-related questions
• The position requires strong analytical thinking, problem-solving abilities, and excellent written communication skills
• The successful candidate will manage inquiries from intake through resolution while ensuring service expectations are met
• Responsibilities include researching issues, coordinating with internal teams, documenting actions taken, tracking open items, and ensuring timely follow-up
• This role works closely with stakeholders across Operations, Technology, Marketing, Distribution, and other business functions to support issue resolution and improve the overall support experience
• The candidate will identify recurring issues, process gaps, and knowledge deficiencies, providing feedback and recommendations to improve operational efficiency and program effectiveness
• Success in this position requires curiosity, adaptability, strong organizational skills, attention to detail, and the ability to work independently in a fast-paced environment
• The ideal candidate will be comfortable learning new systems, navigating ambiguity, managing competing priorities, and delivering high-quality support while maintaining a customer-focused approach
Job Duties
• Manage multiple support email inboxes and respond to inquiries from external and internal stakeholders
• Investigate, diagnose, and resolve operational, technical, and program-related inquiries
• Serve as an escalation point for complex support requests
• Monitor incoming requests and prioritize work appropriately
• Track inquiries through resolution and ensure timely follow-up
• Document actions taken and maintain accurate records
• Partner with internal teams to resolve issues and answer questions
• Identify recurring inquiry trends, system issues, and process gaps
• Support reporting related to inquiry volume, resolution status, trends, and service levels
• Maintain inquiry documentation, response templates, and escalation procedures
• Participate in meetings and collaborate with stakeholders as needed
• Support continuous improvement initiatives related to support processes and operations
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
EMPLOYEE COMMENTS