NEW JOB OPENING
ABSENCE & WORKFORCE ANALYTICS COORDINATOR
IN Atlanta, GA, USA!

Preferred Education:

• Bachelor’s Degree or 5+ years of relevant experience



Preferred Education:

• Master’s degree in a business or quantitative discipline



Required Qualifications:



• Work experience in Data Analytics, Business, Program Management, or another quantitative or process/engineering-related field

• Highly proficient PC skills, including advanced-level knowledge of Microsoft Excel, Word, and PowerPoint

• Basic SAS/SQL programming skills

• Excellent analytical and problem-solving skills

• Ability to handle confidential information with professionalism, discretion, and diplomacy

• Strong interpersonal and communication skills

• Quick learner capable of meeting aggressive timelines while producing accurate work

• Comfortable working in a fast-paced environment and managing multiple priorities

• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.

• Practice safety-conscious behaviors in all operational processes and procedures

• Must be performing satisfactorily in current position

• Consistently make safety and security of self and others the priority



Preferred Qualifications:



• Extensive SAS/SQL knowledge

• Experience with Power BI, Tableau, and R

• General knowledge of In-Flight Service performance metrics, programs, work rules, and/or DBMS



Job Summary:



• Client is seeking an experienced, analytical professional to join their Effectiveness Team as an Absence Support Coordinator Contractor, reporting to the Lead Program Manager of IFS Performance Strategy and Analytics

• This role will support the client’s Operations organization by providing reporting and insights to help field leaders and flight attendants meet and exceed client’s goals in critical operational and performance KPIs

• The ideal candidate can demonstrate technical proficiency, adapt to new environments and challenges, and work both autonomously and collaboratively across the organization

• The contractor should be comfortable guiding leaders in using data to drive difficult decisions impacting operations and flight attendants’ work-life



Key Responsibilities:



• Create, automate, and distribute new reports and enhance existing reporting structures

• Track hours worked to establish accrual of paid sick leave for flight attendants

• Demonstrate self-starter initiative to work with and support Base Operations by influencing ongoing optimization and development of next-generation decision support, analytic, and process tools

• Find and implement opportunities for increased efficiency by leveraging emerging technologies in disseminating information

• Perform actionable analysis on an ad hoc basis around Reliability and Performance Development, usage of Flight Attendant Commuter Assist Policy, and internal investigations

• Work cross-functionally with key stakeholders in IFS and other departments to deliver process improvements

• Exercise critical thinking and strong analytical skills to achieve the annual Flight Plan goals

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**