NEW GLOBAL OPERATIONS AGENT JOB
IN Portland, OR, USA!

 

Date Posted: 09/12/2023
Hiring Organization: Rose International
Position Number: 449951
Job Title: Global Operations Agent
Job Location: Portland, OR, USA, 97230
Employment Type: Temporary
Estimated Duration (In Weeks): 12
Skills/Attributes: E-mail, MS Excel, Reporting, Typing

 

Job Description

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Description:
• To be the primary interface between Client Freight Services, customers, sales, system operations, partners and vendors. To provide quality customer service, while meeting company policies and procedures.

ESSENTIAL FUNCTIONS:
• Answering of phones professionally and timely.
• Answering and responding to e-mail requests timely.
• Quoting customers and overseas partners.
• Updating Special Tracking and Accounting Reports for Customers.
• Dispatching of shipments.
• Ensure dispatch is aware of any special instructions/cut offs.
• Interface with Customs Broker, Importer and Customer for Import Shipments.
• Booking of air shipments with Client Gateway teams.
• Confirming Known shipper via KSMS for air shipments.
• Booking ocean shipment with co-loader and ocean carriers.
• Label Air and Ocean Shipments.
• Process DG shipments including checklist.
• Filing of AES .
• Accurately complete entry of pickup/quote information into Navigator.
• Tracking and tracing of shipments.
• Communicating to internal/external customers and sales regarding issues.
• Update/notate tracking milestones.
• Research of shipments for Corporate requests/reports.
• Research of shipments for Accounting requests/reports.
• Understanding TSA regulations.
• Must research and respond to chargebacks and PN’s timely.
• Billing: closing out of shipments timely.
• Including request of vendor invoices and selling rates.
• Completion of specific assigned duties/accounts.
• Able to work overtime and weekend on call rotations.
• Export specific:
• Must have knowledge of airline regulations i.e. oversize, banding.
• Import specific:
• Must have knowledge of POA, customs brokerage regulations, DO, ISF.
• Must have knowledge of working with air and ocean carriers.
• Other duties assigned deemed necessary by the Global Ops Supervisor.

SKILLS/COMPETENCIES:
• Must be able to type accurately at least 35 WPM.
• Basic computer knowledge including Word and Excel.
• Excellent written and verbal skills.
• Must be able to calculate chargeable weight and volume for all shipments.
• Work with a sense of urgency, understanding how to prioritize.
• Ability to manage deadlines.
• Ability to work hands-on, handling multiple priorities simultaneously.

EDUCATION:
• High School Diploma or equivalent.
• Certifications, if applicable.
• DG certification a plus

EXPERIENCE:
• 2 years of industry experience.

PHYSICAL REQUIREMENTS:
• This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend, and reach. Extensive use of a phone and a PC is required. Position may require working remotely at times.

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.