NEW JOB OPENING
CONTACT CENTER OPERATIONS ANALYST - REAL-TIME ANALYTICS
IN San Diego, CA, USA!

 

Date Posted: 09/25/2026
Hiring Organization: Rose International
Position Number: 508188
Industry: Software/Financial Services/IT Company
Job Title: Contact Center Operations Analyst - Real-Time Analytics
Job Location: San Diego, CA, USA, 92129
Work Model: Hybrid
Work Model Details: 3 days onsite per week
Shift: Standard Business Hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 20
Min Hourly Rate($): 40.00
Max Hourly Rate($): 46.00
Must Have Skills/Attributes: Contact Center, Grafana, MS Word
Experience Desired: Experience with Contact Center operations (3-5 yrs); Working knowledge of contact center queue management systems (Amazon Connect, Grafana) (5+ yrs)

**C2C is not available**

 

Job Description
Required Skills:

• 3-5 years of experience with Contact Center operations

Working knowledge of contact center queue management systems (Amazon Connect, Grafana, or similar contact center tooling)

Industry knowledge and experience managing contact center

Key Performance Indicators (Average Handle Time, Abandon Rate, Average Speed of Answer, Service Level Agreements etc.)

Strong interpersonal skills and ability to work well in dynamic & matrix team environments

Experience with analytics to understand, manipulate and report data in an impactful way

Ability to work independently and navigate ambiguity





Responsibilities

Leverage existing tools to inform the business on the current state of issues impacting Customer Success, and the status (both current and trended) of key performance indicators for contact queues to a variety of stakeholders

Develop insights and ad-hoc analyses to understand root causes, develop forecasted outcomes, and meet business needs intraday

Lead cross-functional initiatives to optimize performance for the near term, short term, and medium term time horizons

Effectively communicate and interact with Sr. Leadership to create awareness on any relevant root causes and build confidence in intraday efforts to reach effective business solutions

Prioritize competing tasks, foster stakeholder buy-in, manage multiple projects, and communicate progress effectively



Job Summary:

Come join the Client Customer Success Real-Time Operation Team.

As a Support Operations Analyst IV you will operate in a fast-paced Customer Success organization, analyze contact center service level performance, generate insights and recommendations, drive results, and communicate effectively with leaders and partners at multiple levels.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

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