NEW JOB OPENING
TRUST & SAFETY SPECIALIST
IN Austin, TX, USA!

 

Date Posted: 09/21/2026
Hiring Organization: Rose International
Position Number: 507871
Industry: Social Media
Job Title: Trust & Safety Specialist
Job Location: Austin, TX, USA, 73301
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 25.00
Max Hourly Rate($): 33.00
Must Have Skills/Attributes: Documentation, Safety, Written Communication
Experience Desired: Experience in trust & safety operations, content moderation (2+ yrs); Integrity/IP enforcement, or a comparable operational program (2+ yrs); Experience conducting user acceptance testing (2+ yrs)
Required Minimum Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Education Required:

• Bachelor's degree



Requirements:

• Experience with product integrations — end-to-end workflow expertise, cross-functional collaboration, and the ability to maintain integration readiness through shifting or delayed product timelines

• Experience conducting user acceptance testing

• Comfortable doing investigations/ root cause analysis, escalation handling

• Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases



Preferred Qualifications:

• Worked in Client investigation queues, former Client exp Strong written communication skills and attention to detail

• Comfortable working in fast-paced, queue-based environments with shifting priorities



Description:

• We are seeking contingent workers to provide staff augmentation for the IP Ops team within Business Integrity Operations Program Management. This CW will work directly alongside FTEs to process operational queues following established SOPs, handle escalations, and perform root cause analysis (RCA) on emerging issues. The ideal candidate brings 2+ years of experience in trust & safety, content operations, or integrity program support, with demonstrated ability to follow process rigorously while exercising sound judgment on edge cases. This role is critical to maintaining throughput and quality on IP enforcement workflows during a period of elevated volume.

• Provide day-to-day operational support for Intellectual Property enforcement queues, working embedded with FTEs to maintain SLA compliance, quality standards, and consistent policy application.



Responsibilities:

•The CW will own IP Product Integrations directly — clearing backlogs, learning IP policies, and reviewing demand that reaches their gate. The goal is that they can independently carry the IP Product integration strategy alongside their FTE CWAM.

• The ideal candidate brings 2+ years of experience in trust & safety, content operations, or integrity program support, with demonstrated ability to follow process rigorously while exercising sound judgment on edge cases.

• This role is critical to maintaining throughput and quality on IP enforcement workflows during a period of elevated volume

• Process IP operations queues in accordance with documented SOPs and policy guidelines Handle escalations by triaging, investigating, and routing complex cases to appropriate stakeholders

• Perform root cause analysis (RCA) on errors, trends, and process breakdowns; document findings and recommend corrective actions

• Collaborate with FTE counterparts and cross-functional partners to ensure consistent enforcement outcomes

• Maintain accurate case documentation and contribute to quality assurance reviews Flag process gaps or SOP ambiguities and support continuous improvement initiatives
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

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