NEW JOB OPENING
AREA CUSTOMER SERVICE COORDINATOR
IN Grand Rapids, MI, USA!

 

Date Posted: 02/08/2024
Hiring Organization: Rose International
Position Number: 458265
Job Title: Area Customer Service Coordinator
Job Location: Grand Rapids, MI, USA, 49544
Work Model: Onsite
Shift: Part Time-24 hours a week, three 8 hour days
Employment Type: Temp to Hire
Estimated Duration (In months): 3
Min Hourly Rate($): 18.00
Max Hourly Rate($): 18.00
Must Have Skills/Attributes: Mail, Office Skills

 

Job Description
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

• Looking for someone with Production experience, good customer service skills, detail oriented, mail experience.
• Will be working in the Mail and production area traveling between Grand Rapids and Kalamazoo as an Area Customer Service Coordinator
• We ask that the employee can lift 50 lbs. there is some walking.
• An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
• Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Assists with onboarding new team members and cross training peers
• Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
• Routinely inspects Site Procedures Guide for accuracy and compliance
• Knowledgeable of all contracted services within assigned customer accounts
• Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
• Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
• May require “standing in” for absences or vacations of the onsite resources, that may also include site management.
• Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
• Creates and maintains a customer-focused environment
• Responsible for customer satisfaction by engaging end-user feedback.
• Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.
• Communicates effectively and responds quickly to customer and end user communication
• Collects data and is knowledgeable of the tools and methods used for the completion of the
• Monthly Operations Review as directed
• Performs other duties as assigned

Requirements:
• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
• May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per client policy.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Dress Code:
• Business Casual

Additional Information:
• The worksites are Meijer and Kalamazoo court house.
• The employee will travel between two sites.
• Kalamazoo has parking, employee will have to pay, client we will reimburse.

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

 

About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.