Date Posted: 03/04/2026
Hiring Organization: Rose International
Position Number: 497872
Industry: Telecommunications
Job Title: Service Assurance Specialist
Job Location: Atlanta, GA, USA, 30324
Work Model: Onsite
Shift: Standard business hours.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 60.00
Max Hourly Rate($): 63.00
Must Have Skills/Attributes: Gateways, Grafana, PowerBI, Ruby, SS7
Experience Desired: Service assurance (6+ yrs); Strong analytical skills with the ability to interpret complex data and KPIs (6+ yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
***Only qualified Network Engineer candidates located near Atlanta, GA 30301 or Irving, TX 75039 to be considered due to the position requiring an onsite presence. ***
Education: Bachelor's degree, Information Technology, Computer Engineering, or a related field
Required Skills, Experience, & Abilities
• Minimum of 3 years of experience in a service assurance or related role
• Strong analytical skills and the ability to interpret complex data
• Excellent problem-solving abilities and attention to detail
• Strong Communication and interpersonal skills
Qualifications:
• Bachelor's degree, Information Technology, Computer Engineering, or a related field
• Minimum of 3 years of experience in a service assurance or related role
• Strong analytical skills and the ability to interpret complex data
• Excellent problem-solving abilities and attention to detail
• Proficiency in service management software and tools
• Strong communication and interpersonal skills.
Role: Seeking a dedicated and experienced Service Assurance Specialist. The successful candidate will be responsible for ensuring the consistent quality and reliability of our services, quickly addressing any issues that arise, and maintaining high customer satisfaction, with the possibility of extension based on performance and project requirements.
Responsibilities:
SERVICE ASSURANCE Establish baseline pre-checks, including health of Media Gateway Control Function suites of Media Gateway hardware, SS7, Trunking, etc., using KPI and Network Management tooling, i.e., Power BI, Grafana, PNM, NMA, NERS, SOIPS, GRANITE, RUBY, etc. Monitor and analyze service performance metrics across multiple planned maintenance activities in parallel throughout the duration. Identify, investigate, diagnose, and resolve network issues promptly, coordinating with relevant teams as necessary.
Capture a timeline of events should a network disruption take place. Develop and maintain service assurance documentation, including incident reports and performance summaries. Conduct post validation checks, making sure that there are no changes in the status of health, no abnormal releases, MGCF is taking calls, and no anomalies or changes in KPI and Network tooling.
Preferred Skills: Advanced Troubleshooting Skills, Network and Internet Security, Ethernet, OSI 7-layer model, System Testing, Network/Communications Hardware, UNIX, Red Hat Enterprise Linux, Transaction Language (TL1) - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
EMPLOYEE COMMENTS