NEW JOB OPENING
DESKTOP SUPPORT WORKSTATION PC TECHNICIAN : WINDOWS
IN Santa Clara, CA, USA!

• Required Level of Education: High School Diploma

• Preferred Level of Education:



• Any Required Certifications?: No



• Remote Options (Fully Remote, Partially Remote, Client Onsite): Client Onsite

• If Onsite:



o Address: Santa Clara, CA

o Parking Situation:

o Dress Code: Business Casual

• Will this worker work in a patient access building more than 50% of the time?: Yes

• Any Travel for this role?: Yes

• Percentage of Travel? 100%

• Specific Details around travel including locations, frequency, different locations throughout the same day, etc. Will travel to areas Client locations

• How many years of related experience are you looking for in your ideal candidate?: 1-2 years of PC hardware upgrades

• Specific Systems Knowledge Required:

• Specific Systems Knowledge Preferred:



Support a robust Microsoft based network running Windows 10/11 and Microsoft Office 365, MS Teams, etc. Basic Desktop and Networking support knowledge on BSOD, IPConfig Command, Active Directory, DHCP, DNS and Group policy. PC Desktop, Laptop and Tablet expertise needed to perform the duties of this position. Mac experience is a plus. Under the guidance of IT representatives, duties may include some or all of the following: receiving computing assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, execute against the deployment plan, executing equipment replacement activity, updating asset management system to reflect work performed, reporting daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, perform data transfer and recovery, resolve basic network communication problems independently, e-mail administration, preparing assets for disposition, other administrative duties.



Skills Required: Entry level experience with PC support, including installation and deployment. Entry level experience with PC hardware troubleshooting and repair. Well-versed in installing windows, software, applications. Minimum entry level experience with direct client interaction. Ability to follow written and verbal instructions. Adaptable to change in process or required activities. Attention to detail. Demonstrated ability to read and understand technical manuals and schematics. Quick learner. Proven ability to manage multiple tasks simultaneously while maintaining quality results. Professional appearance and behavior, including punctuality. Manage incoming and outgoing assets. Prepare computers for deployment. Scan existing asset for applications and settings. Interview clients to identify special considerations and other settings. Use Client tools to execute PC activity. Collaborate with teammates to identify process improvements. Assist other technicians as needed. Basic understanding of profile management and data transfer. Basic knowledge of Microsoft Office Applications (Word, Excel, PowerPoint, and Access). Able to work independently and escalate as appropriate. Committed to learn and relate technical concepts promptly.



Lifting:



What is the maximum amount that someone may lift?

50 lbs (requires 2 people)

How frequently would the person be lifting to this max pound level?

As needed at least once a week

What is the average amount that someone may lift?

20 lbs

How frequently would the person be lifting to the average pound level?

As needed at least once a week



Equipment:

What is the max value of the equipment that someone may be asked to carry in their personal vehicle?

2 to 3 systems total value approximately 3k, anything beyond that we need to be made aware as the site is not following proper Sox controls

How frequently would travel occur where equipment would be transported in personal vehicle?

Anytime a technician is doing a remote refresh, he/she will carry said equipment in car, this could be daily

What is the average distance that equipment may be transported in personal vehicle?

Most site average distance is 20 miles



Driving:

Will Workstation PC Technician contingent workers be asked to drive a Client vehicle for any purpose?

We have sites that have Client Vehicle fleet and the techs are trained and certified before being granted or asked to drive a Client Vehicle, part of the certification ensure insurance coverage through Client.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**