NEW JOB OPENING
MEDICAL RECORDS RETRIEVAL REPRESENTATIVE | OUTBOUND CUSTOMER SERVICE
IN Ft Worth, TX, USA!

 

Date Posted: 08/05/2026
Hiring Organization: Rose International
Position Number: 505212
Industry: Insurance
Job Title: Medical Records Retrieval Representative | Outbound Customer Service
Job Location: Ft Worth, TX, USA, 76102
Work Model: Onsite
Shift: Mon - Fri 8am - 5pm CST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 12.50
Max Hourly Rate($): 13.00
Must Have Skills/Attributes: Customer Service, MS Office
Nice To Have Skills/Attributes: Healthcare
Experience Desired: Microsoft Office (Outlook, Word, Excel, Adobe Acrobat) (1 yrs); Previous Customer Service experience (1 yrs); Outbound phone/customer contact (1 yrs); Medical records retrieval (0-1 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education

• High School Diploma or equivalent



Required Skills

• Comfortable spending most of the workday making outbound phone calls

• Excellent verbal and written communication skills

• Strong attention to detail

• Problem-solving skills

• Time management skills

• Microsoft Office proficiency including:

o Outlook

o Word

o Excel

o Adobe Acrobat

• Ability to remain seated for extended periods while making calls



Preferred Skills

• Medical records retrieval experience



Required Experience:

• Minimum of 1 year of customer service experience





Job Duties

• Calling medical facilities and copy services to retrieve medical records

• Documenting detailed information regarding status updates

• Obtaining applicant authorization with a wet signature

• Requesting medical records

• Responding to email inquiries regarding files



Typical Day

• Make outbound calls to hospitals, physician offices, and medical copy services

• Follow up on outstanding medical record requests

• Update file status with detailed documentation

• Obtain required applicant authorizations

• Process incoming email requests and inquiries

• Manage multiple files while meeting productivity expectations
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

EMPLOYEE COMMENTS

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