Date Posted: 04/01/2026
Hiring Organization: Rose International
Position Number: 499223
Industry: Pharmaceutical/Healthcare
Job Title: Medical Billing and Collections Representative
Job Location: Livermore, CA, USA, 94550
Work Model: Onsite
Shift: 7:00 am or 7:30 am to 3:30 pm or 4:00 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 20.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Claims, Collections, Medical Terminology
Experience Desired: Insurance claims, Billing, or Collections (1-3 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Requirements:
• 1-3 years of experience.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
COMPETENCIES:
Behavioral Standards:
• Exhibits customer and service-oriented behaviors in every day work interactions.
• Demonstrates a courteous and respectful attitude to internal workforce and external customers.
• Treat others with unconditional respect, dignity and equality
Communication/Knowledge:
• Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
• Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.
• Able to use IT systems in an accurate and proficient manner.
Collaboration/Teamwork:
• Contributes toward effective, positive working relationships with internal and external colleagues.
• Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization
Overview (Medical Billing and Collections Representative)
This role involves handling insurance claim follow-ups, maintaining accurate account records, and providing excellent customer service both internally and externally. The ideal candidate will have 1–3 years of experience, strong communication skills, and proficiency in MS Office applications. Responsibilities include initiating contact with insurance carriers, documenting collection activities, responding to inquiries, and meeting processing/reporting deadlines. The position requires a high level of independence, professionalism, and adaptability, along with the ability to work under pressure while maintaining a customer-focused approach.
Responsibilities
• Demonstrates proficiency and accuracy in operating systems directly related to specific job function.
• Initiates contact with insurance carriers regarding status on claims.
• Maintains accurate and complete collection notes concerning collection activities on all accounts according to company procedures and requirements.
• Can work independently.
• Takes incoming calls from insurance carriers and patients.
• Contributes to team effort by accomplishing related results as needed.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Maintain compliance with all company policies and procedures.
• Regular attendance and punctuality.
• Performs any other function as required by management.
Key Results:
• Represents Company and team in a professional and positive manner.
• Meet and exceed daily and monthly production goal.
• Effective communications with staff and management.
• Demonstrates basic understanding of billing system; able to complete basic tasks based on job function.
• Adapts to changing business needs, conditions, and work responsibilities.
• Able to toggle between computer screens.
• Exhibit competency in the utilization of computers, telephones, calculators, fax machines and devices-level of competency 90%. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
EMPLOYEE COMMENTS